Experience

• 

  AMPLEXOR International

  • Luxembourg
  • IT Services and IT Consulting
  • 500 - 600 Employee

  • Director, Account Management

    • May 2019 - Present

    Achieve financial and customer satisfaction goals for an assigned portfolio of strategic accounts by leading and strategizing effective account planning processes. Manage a global team of strategic account managers through coaching and training while acting as a liaison/facilitator between customers and other company resources to ensure excellence in meeting customer expectations.

  • Director of Client Experience

    • Dec 2017 - Apr 2019

• 

  Sajan

  • River Falls, WI

  • Director of Client Experience

    • Sep 2017 - Nov 2017
    • River Falls, WI

    Support business strategy and strategically position client service team to ensure customer advocacy, financial performance and exceptional service.

• 

  Allen Interactions

  • United States
  • E-Learning Providers
  • 1 - 100 Employee

  • Vice President of Operations

    • Nov 2015 - Jul 2017

    Member of Executive Management team. Responsible for overseeing and managing the custom service e-learning business, while supporting the development of skills and competencies of all Allen employees. Ensuring the operation of the company is at its fullest with the use of available resources. Using strategic methods to improve processes leading to the success of the company, and provide guidelines in operation to ensure maximum success.Strategically position client service teams for growth within the custom services e-learning business. Lead and facilitate the development of strong client relationships and high levels of confidence in Allen Interactions ability to deliver superior quality interactive e-learning. Responsibility for the Profit/Loss management of the studios and for developing and mentoring studio talent.

  • Studio Executive

    • Mar 2013 - Mar 2016

    Lead and manage the day-to-day Studio operations for highly-creative and collaborative e-learning design and development teams. Develop strategies and best practices for maximizing project quality, client satisfaction, studio profitability, process improvement, staffing, professional development and employee motivation and morale. Support Strategic Relationship Managers with account planning and provide support for the pursuit of new opportunities. Provide e-learning consulting services to our clients and ensure that studio team is providing outstanding service and solutions for our clients. Work with all levels of client management to promote custom e-learning solutions that are about the learner and driven by the absolute best Instructional Design. Ensuring our e-learning will be Meaningful, Memorable, and Motivational experiences that solve specific business challenges.

  • Sr. Producer

    • Nov 2010 - Feb 2013

• 

  BI

  • United States
  • Business Consulting and Services
  • 700 & Above Employee

  • Director, Learning & Organizational Effectiveness

    • Aug 2010 - Nov 2010

  • Project Manager - Team Lead

    • Aug 2009 - Jul 2010

  • Project Manager

    • 2004 - Aug 2009

• 

  Sears, Roebuck and Co.

  • Instructional Designer/Project Manager

    • 2001 - 2004