Experience

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  Countrywide Food Service Distributors

  • Cloud Services Engineer

    • Aug 2021 - Present

• 

  Linfox

  • Field Services Specialist

    • May 2021 - Aug 2021

• 

  BevChain

  • Australia
  • Transportation, Logistics, Supply Chain and Storage
  • 400 - 500 Employee

  • Warehouse Management System Analyst

    • Mar 2020 - May 2021

  • Level 2 Helpdesk Technician

    • Oct 2017 - Mar 2020

• 

  Unisys

  • Richmond

  • Customer Engineer

    • Apr 2016 - Oct 2017
    • Richmond

    • Perform hardware and software troubleshooting, system upgrades and repairs. • Configuration of Network Printers and Scanners (MFDs) • Computers and User Accounts Management using DNA. • Patching and cabling fibre and Ethernet connections. • Providing 2nd level support to Windows XP and 7 users. • Responding to Service Requests, Incident Management and Change Management. • Resolve Tickets assign through HP Service Manager on a daily basis. • Deploying of SOE Image onto DRN Desktop Terminals. • IT Asset Management using TAMIT application. • Electrical Testing and Tagging of IT Equipment.

• 

  Dimension Data

  • Macquarie Park

  • Service Desk Analyst

    • Oct 2015 - Apr 2016
    • Macquarie Park

    • Troubleshoot desktop and network related issues.• Provide general hardware support for Blackberrys, laptops, printers etc.• Escalate issues to higher levels of support including global teams and/or vendors as required.• Manage Microsoft Exchange, Active Directory, SCCM and SCOM on mulitple production systems.• Providing technical support to multiple external clients via email, phone and remote access in a timely, efficient and professional manner.• Resolve and escalated IT issues across 300+ users within the agreed SLA.• Logging all service requests and incidents using ITSM Portal (Service Now).• Manage incident life cycle.• Provide inputs and guidance to continuously improve internal tools and methods.• Correctly log incidents and faults and prioritise in line with team procedures.• Provide feedback with regards to recurring issues and service improvements, update team documentation to improve efficiency.

• 

  DDLS

  • Sydney, Australia

  • IT Technician

    • Aug 2013 - Oct 2015
    • Sydney, Australia

    • Supporting Instructors to be able to deliver training to students/clients• Provide support for classroom hardware and image requirements• Build course images using Hyper-V or VMware, PowerShell, Symantec Ghost.• Mobile kit management of Voice, Wireless, iPads, MacBooks Pros, Laptops.• Provide 1st level desktop and networking support within ITIL aligned service delivery process.• Handle installation of new network equipment and operating software.• Network router and switch configuration backup and troubleshooting.• Configure and manage Windows 2008 and 2012 Servers.• Provide/update technical documentation to assist with problem solving• Troubleshooting LAN, WAN, VPN and wireless connections.• Patching, RAID 5, RSA tokens, WebEx.• Manage service requests and incidents using ITSM tool.• Support and monitor DDLS business applications.• Out of hours maintenance, working with remote branches in different time zones.• Assist with corporate MOE/SOE deployment.• Perform daily operational tasks such as server health checks, documentations and reports

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  Telstra Wholesale

  • Customer Service Consultant

    • Jan 2013 - Aug 2013

    Responsible for receiving and processing service orders from other Internet Service Providers.Gather all the necessary information i.e. a valid phone number, a valid address etc. and make sure that the site is able to receive the services that have been ordered.Input all information into the system to create a workflow order.

• 

  Jackfair Pty Ltd

  • IT Support

    • Dec 2011 - Apr 2012

    Configuring, Managing and Maintaining Windows Server 2008.Provide desktop support to staff on-site, telephonic and remote.Setting up Desktop Computers, Laptops, Printers, Routers and Switches.Image and setup hardware.

• 

  Telstra

  • Technical Solution Support

    • Jan 2004 - Dec 2011

    Detailed investigation and analysis of data and geographical information to determine customer eligibility of broadband services.Provide vital back and front-of-house support to ensure Telstra Broadband services are delivered within operational level agreement.Phone support to Technicians, ISP, colleagues in other departments such as Sales and external customers.Mailbox duties include resolving high escalation issues, generating reports, and managing large projects.Resolve activation issues with the help of other stakeholders.Proficient in problem/analysing solving skills, thorough knowledge in-house product support systems, faultless end-to-end restoration and activation.Subject Matter Expert and Support role for staff members requiring learning and development.Trained groups of new staff on systems, processes and requirements.