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Titi O.
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Bio
Credentials
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Key Account Management
LinkedInSep, 2022- Apr, 2026 -
Customer Service: Managing Customer Expectations
LinkedInDec, 2021- Apr, 2026 -
Communicating with Emotional Intelligence
LinkedInNov, 2021- Apr, 2026 -
Creating a Communications Strategy
LinkedInNov, 2021- Apr, 2026 -
Creating a Positive Customer Experience
LinkedInNov, 2021- Apr, 2026 -
Customer Service: Problem Solving and Troubleshooting
LinkedInSep, 2021- Apr, 2026 -
Managing a Customer Service Team
LinkedInSep, 2021- Apr, 2026 -
Working with Upset Customers
LinkedInSep, 2021- Apr, 2026 -
Design Thinking
The Trainery NGMar, 2021- Apr, 2026 -
Customer Service Foundations
LinkedInAug, 2020- Apr, 2026
Experience
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Customer Experience Specialist
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Mar 2023 - Nov 2023
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NairaBET
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Lagos, Nigeria
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User Operations Specialist(Issue Resolutions
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Aug 2019 - Dec 2022
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Lagos, Nigeria
● Provided feedback on the efficiency of the customer service Process- receiving and resolving user queries, analyzing and providing the best solution.● Solving end-to-end user problems and coming up with creative initiatives to keep new and existing customers happy.● Ensured all customers meet the requirements through KYC processes and due diligence.● Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction. This means following the escalation process and providing top- quality user experiences.
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Dante Wires& Cables
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Lagos State, Nigeria
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Community Manager
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Mar 2021 - Sep 2021
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Lagos State, Nigeria
As the community manager, I was responsible for engaging the customers and giving timely responses to users' inquiries. My responsibilities were:To share created content via various social media platforms on time. This promotes user engagement and increases customer feedback to build brand awareness.Develop Strategies: worked alongside other members of the team to increase the customer base, using analytical tools to track performance metrics.Find New Customers: This is through running ads for increase customers and to prospective buyers.
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Pricing Analyst
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Jul 2017 - Jul 2019
Helped determined competitive pricing strategies to gain market share and achieve revenue goals.I was tasked with monitoring data and communicating with the management to improve business KYC output.Provided comprehensive customer reports to key managing stakeholders that aid quick and effective decision-making targeted at improved customer service. Analyzed data from multiple sources and collaborated with the sales and marketing team to develop sales strategies, making changes to the price as necessary to maximize profits.Evaluated customer’s information to explore issues, develop potential solutions and maintain high-quality service.
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OTTE
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Lagos,Nigeria
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Customer Success Associate
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Nov 2016 - Jun 2017
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Lagos,Nigeria
● Performed data entry with Zendesk, Freshdesk, and live agents for call notes, suggestions, and questions.● Communicated clearly and effectively with end users, and management to quickly resolve issues and ensure customer satisfaction.●Built sustainable relationships and trust with customer accounts through open and interactive communication.●Identification of rooted customer issues and needs for an improved customer experience.
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Education
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University of Ibadan
Bachelor of Arts - BA, Philosophy
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Financial Services”
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