Experience

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  Off-White

  • Sydney, New South Wales, Australia

  • Retail Sales Associate

    • May 2023 - Present
    • Sydney, New South Wales, Australia

    • Engage with high-end clients to build and maintain relationships• Identify new opportunities for client growth and nurture stronger relationships with existing clients• Drive revenue growth through selling to clients, upselling, and cross-selling• Meet and exceed sales targets and KPIs• Consistently provide personalized service and advice to clients, based on their individual needs and preferences• Maintain communications with clients via phone, email, and in-person meetings ( CRM )• Work with the store management team to ensure a seamless client experience • Keep up to date with Off-White’s product offerings, promotions, and events• Ensure that the store is merchandised to a high standard and provide feedback on the range and stock levels.• Held the position of Store Key Holder, overseeing store opening and closing procedures with meticulous attention to detail.• Take responsibility for managing Online Orders, including the precise preparation of items, order packaging, and punctual delivery to postal services.• Demonstrated expertise in utilizing prominent e-commerce platforms such as Shopify and Farfetch, as well as a proficient command of Point of Sale (POS) systems.

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  aCommerce

  • Bangkok City, Thailand

  • Manager, Key Account Management

    • Jan 2023 - May 2023
    • Bangkok City, Thailand

    Account in charge > Adidas Thailand• Manage overall account profitability via P&L management. Account planning (sales and promotions)• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track.• Manage to maximize GMV with day-to-day collaboration with brand and channels.• Brand budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit• Lead all initiatives Across different services & Coordinate with internal cross-function and external parties• Translate the outlined solution into an initial high-level statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability. • Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

• 

  Lazada

  • Singapore
  • Technology, Information and Internet
  • 700 & Above Employee

  • Analyst, Key Account Management

    • May 2022 - Dec 2022

    Drive seller performance and growth – including identifying opportunity gaps, managing communication and relationships, and helping to unlock seller potential and growth. (FMCG: Health & Beauty)• Manage High Key Accounts and High Potential sellers within subcategories (30-50 accounts), ensure they are growing in the same direction as the related category, and build new/potential sellers to become bigger and stronger within the category• Drive sales, order, and buyer growth of sellers in the portfolio – including launching seller-specific initiatives, identifying and actioning opportunities within sellers and portfolio• Drive seller engagement to the platform: Drive engagement in terms of new assortment building, campaign participation, Flash sales, tools adoption, and deal-hunting.• Building a good relationship with cross-functional team to get support• Manage internal seller community via Line groups, FB, or Forums, maintain a high level of engagement within key communication channels

  • Vendor Key Account Management

    • Jan 2022 - May 2022

    Category: Health and BeautyMaintain and develop the business relationships with leading brands, suppliers, and marketplace merchantsDrive the growth of the category by taking decisions on assortment development, promotions, and marketing campaign under the direction of Category ManagersBusiness owner for Key Accounts for delivery of KPI - P&L management - Revenue and Gross Margin, ATP availability, best costs/prices, among other metricsLead negotiations of key commercial terms and conditionsMaintain and develop business relationships with leading brands, suppliers, and marketplace merchants. Following the direction of Category Managers, drive the growth of category and account delivering key KPIs: assortment, P&L management, ATP, and commercial terms.

  • Vendor Acquisition and Incubation

    • Jun 2021 - Jan 2022

    Laz Instyle (Health & Beauty)Define sales growth strategy for subcategories, vendor acquisition, assortment evolution, promotions, and marketing campaign with the support of the category manager, key account manager, and merchandiser.Conduct detailed analysis of actionable plans to identify areas of improvement in business performance.Observe and provide potential leads of brands/sellers aligned with business strategy.

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  OEG Overseas Ed Group Ltd.

  • Georgia, United States

  • Exchange Student

    • 2014 - 2015
    • Georgia, United States

    Exchange Student in the United StatesOEG Oversea Ed GroupCIEE: Council on International Educational Exchange