Experience

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  GARMIN (EUROPE) LIMITED

  • United Kingdom
  • Wholesale
  • 1 - 100 Employee

  • Global Helpdesk - field specialist, Automotive market - 2nd line technical support

    • Mar 2017 - Present

    • Second tier technical Support for Garmin Europe, working in a team of 4, I am the field specialist for the Automotive segment but deal with other markets as well (Outdoor, fitness and wellness segment)• Heavy product knowledge for a wide range of products including Satellite navigation devices, in-car infotainment systems, mapping, dash cams, action cameras, Mobile apps,• Investigate escalated technical problems raised by the first line Agents in a timely manner, providing accurate and factual replies• Offering support to agents across all countries in Europe via Microsoft Teams, emails, tickets when technical issues are raised.• Troubleshooting, testing and reporting issues to Engineering using JIRA ticketing system. Direct problems or enquires to appropriate members of Garmin across the globe using the creation of cases. Follow up to resolution.• Keeping up to date with the products and being aware of the new market trends• Ensuring the SLA and targets are meeting the department standards at all times• Dealing with a variety of departments on site for the company such as Product Managers, QA, Engineering, Sales, Marketing, Service, Warehouse• Assistance to the Trainers and knowledge administration with reviewing product training materials and documentation

  • Team Support Agent

    • Oct 2016 - Mar 2017

    Dealing with customer enquiries on all channels (emails, phone, web chat, Social media)Supporting the agents with messages in Skype, interveening for general system and procedural enquiries.Supporting the new starter agents in the team in shadowing, and trainingSupporting the team managers with everyday tasks and reporting issues

  • Customer Care Associate

    • Aug 2014 - Oct 2016

    Technical support for British and French speaking Garmin customersresponding quickly to customers through various channels; Phone, Emails, Web chat and Social Media, assisting with pre sale and post sale enquiries.

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  cafe at the Hawthorns

  • Southampton, England, United Kingdom

  • Catering Assistant / waitress

    • Aug 2013 - Aug 2014
    • Southampton, England, United Kingdom

• 

  Angel Human Resources

  • United Kingdom
  • Human Resources Services
  • 1 - 100 Employee

  • Catering assistant

    • Jun 2013 - Jul 2014

  • Catering assistant

    • Jun 2013 - Jul 2014

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  The Plough Pub

  • Redhill, England, United Kingdom

  • Bar Staff

    • May 2011 - Aug 2013
    • Redhill, England, United Kingdom

• 

  La Barbe

  • Reigate, England, United Kingdom

  • Waitress

    • Jan 2011 - May 2011
    • Reigate, England, United Kingdom

• 

  Espace Anjou - Centre Commercial - Angers

  • Angers, Pays de la Loire, France

  • Receptionist

    • Sep 2008 - Jan 2011
    • Angers, Pays de la Loire, France

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  Promodip

  • Angers, Pays de la Loire, France

  • promotions and event sales assistant

    • Dec 2007 - May 2008
    • Angers, Pays de la Loire, France

• 

  Castaway travel, Chateau de la Baudonniere

  • Normandy, France

  • activity leader and guide

    • Jan 2007 - Dec 2007
    • Normandy, France