Experience

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  Healthcare Solutions Team

  • Atlanta, Georgia, United States

  • Life Health Insurance Agent

    • Nov 2023 - Present
    • Atlanta, Georgia, United States

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  Telesure Investment Holdings (TIH)

  • South Africa
  • Insurance
  • 700 & Above Employee

  • General Manager: Value Added Products

    • Oct 2012 - Apr 2015

    1. Co-Developed and managed a cross-functional, high performing and engaged team in sales, marketing, and operations.2. Explored, identified and prioritized product, channel and sales opportunities; then influenced for investment to execute.3. Developed a high-performance sales team to optimize sales leads through enhancing product training programs and coaching, performance agreements and reviews, campaign management, rolling out sales incentive programs and commission remuneration. 4. Created a Retention team focused on retaining and cross selling to existing customers, while growing product and company revenue.5. Managed, influenced, and negotiated with partners and suppliers on product offerings and services, performance agreements, financial terms and conditions. 6. Collaborated and influenced across the Telesure system by creating and developing a new brand to market multiple products and services.

  • General Manager Sales

    • Nov 2007 - Sep 2012

    1. Developed and established the mission and vision for sales call centre.2. Planned and executed the annual sales budget that supports the company’s mission.3. Developed a high performing sales team to deliver sustainable and consistent performances.4. Developed a strong relationship with HR for recruiting talented team members and implementing development and progression plans to ensure talent retention.5. Led and managed the daily operations of the sales call centres, including facilities management, sourcing equipment, complex customer queries and complaints, resource planning, staff discipline, campaign management, implementing call centre and sales strategies.6. Kept abreast of new trends and competitor activity in the industry.7. Reported and presented to Exco highlighting sales performance, challenges and opportunities.

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  Budget Insurance South Africa

  • City of Johannesburg, Gauteng, South Africa

  • Sales Manager

    • Jan 2006 - Oct 2007
    • City of Johannesburg, Gauteng, South Africa

    1. Motivated and developed a high performing sales team, through a robust recruitment process, active coaching, training programs and effective communication of sales objectives.2. Create an engaged team through team meetings, team building activities, weekly one on one sessions, acknowledging effort and stand out performances.3. Manage and report on team performance, set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate action where necessary to ensure achievement of team objectives.4. Monthly presentation of team’s performance to the Sales Leadership Exco, highlighting gaps and suggest improvements to achieve targets and goals.5. Extracted and combined data to generate daily and monthly reports; highlighting key call center metrics and key sales performance indicators.6. Assisted with developing and managing the business unit’s annual sales and expenditure budget.7. Manage and resolve complex customer queries and complaints, ensuring customer receives an appropriate response.

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  Philip Morris International

  • Johannesburg Area, South Africa

  • Sales Representative

    • Nov 2005 - Dec 2005
    • Johannesburg Area, South Africa

    1. Fulfilled and achieved distribution and sales objectives for key brands in the retail channel by successful implementation of sales strategies and plans.2. Identified new retail outlets, negotiated, and implemented promotional activities at the highest possible standard with the management of the retailers.3. Developed, managed, and improved performance of assigned retail accounts.4. Planned sales visit with customers, evaluated outlet visit, sales targets and trade information to drive improvement in sales efficiency.5. Provided timely and accurate information for updating the sales system

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  Budget Insurance South Africa

  • Johannesburg Area, South Africa

  • Sales Consultant

    • Mar 2002 - Oct 2005
    • Johannesburg Area, South Africa

    1. Telephonically assess the customer’s needs and advise clients on insurance coverage.2. Provided first call resolution to new customers sales queries and followed up timely and effectively on call back customers.3. Achieved and exceeded monthly sales objectives, quality scores and retention rates as agreed with sales management.4. Assisted new associates to acclimatize and adapt by mentoring and coaching.5. Kept abreast of changes in internal policies and procedures, external regulations through online training systems and formal assessments.