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Tineke Pool is a seasoned professional with extensive experience in operations, management, and organization development. Holding an MSc in Business Administration from Radboud Universiteit Nijmegen, she has worked in various roles, including Director of Operations at Stable Foods, Managing Director at FairChain Kenya, and Programme Manager at bol.com. With proficiency in English, Dutch, and Spanish, she has successfully led projects and teams in multiple industries, including coffee roasting, commercial operations, and e-commerce. Her expertise spans organizational design, process improvement, and stakeholder management, and she has a strong educational background in organizational design and development. Pool has also completed various courses and training programs, including the SBI Summer Academy and the Radboud Honours Academy. Currently based in Nairobi, Kenya, she continues to drive business growth and development in the region.

Credentials

  • Scrum Master
    PwC
    Feb, 2016
    - Apr, 2026
  • Lean Six Sigma Green Belt
    PwC Nederland
    Sep, 2014
    - Apr, 2026
  • Lean Six Sigma Yellow Belt
    PwC Nederland
    Jun, 2014
    - Apr, 2026
  • MSc in Business Administration
    Radboud University
    Jun, 2013
    - Apr, 2026
  • BSc in Business Administration
    Radboud University
    Jun, 2012
    - Apr, 2026

Experience

    • Director of Operations
      • Jan 2024 - Present
      • Kenia

  • FairChain Kenya
    • Nairobi, Kenia
    • Managing Director FairChain Kenya
      • Aug 2022 - Aug 2023
      • Nairobi, Kenia

      1-year ad interim Managing Director of Coffee Roastery (15FTE), reporting to CEO HQ Netherlands, with the goal to stabilise the local organisation in a period of rapid growth. Key responsibilities:• Overall on-site management and oversight• Overall stakeholder management (governments, authorities, suppliers, customers) • Translate global strategies into strategy and plans for Kenyan entity• Develop forecast; translate into procurement and production planning; develop calculation and monitoring models; build this capability into a new Supply Chain Planning function• Lead Procurement with green coffee procurement strategy, planning, negotiations, contracting and purchasing• Manage production by developing and monitoring production planning and performance, ad hoc problem-solving, facilitating team communication and ensuring quality control• Perform costing and pricing assessment and identify and realise cost cutting opportunities• Increase maturity of functions by developing and implementing policies (Code of Conduct, HR, Health & Safety, FSSC ISO-22000, IT and Privacy); ensure compliance to all rules and regulations, ensure audit preparations and follow-up• Team/culture development

    • Netherlands
    • Retail
    • 700 & Above Employee
    • Programme Manager Lifestyle & Living
      • Feb 2022 - Aug 2022

      Programme Manager dedicated to Cluster Lifestyle & Living in Commercial Operations, supporting the 8 store teams with their projects and strategy.• Translate Commercial strategy intro to Lifestyle & Living market and store strategies• Determine, implement and facilitate governance for alignment of teams• Support projects in market or store teams

    • Programme Manager Commercial Development
      • Jan 2021 - Feb 2022

      Programme Manager for Commercial Operations.• Drive strategic projects for the Commercial Department (600+ FTE)• Lead project to design governance of strategy development, implementation and monitoring (including among others OKR methodology)• Drive project to align innovation power of technical teams with commercial teams• Lead of CSR Team focusing on projects for children with limited socio-economic status, determining strategy and KPIs and monitoring development and roll-out of projectsSept 2021-Feb 2022: Head of Commercial Development a.i. (maternity cover), reporting to CCO• Guide Management Team of CCO in development of Commercial strategy and targets for the year (OKRs)• Present strategic results and performance on KPIs to all Commerce Department (600+ FTE)

    • Manager
      • Sep 2019 - Dec 2020

      As Manager at PwC Consulting, I really found and revealed who I am and what I am good at. I have been able to put my own stamp on my work by leading and supporting a wide variety of projects in many different types of organizations. I have focused on organisation and process design with a focus on bringing out the best in people: how can we develop organisations that carry humanistic values, that have empowered employees that collaborate organically in cross-functional teams? For this cause, I have studied and experienced multiple organisation models (e.g. the 'Spotify' model). One model I did not know well was the holacracy, and considering I don't want to advice on something I have not experienced myself yet, I decided to become fully emerged in it by using my holidays for doing a short secondment at the bol.com holacracy! Key principles for my style of working are: sharing is caring, communication without hierarchy, no silo-mentality but strong collaboration, and bonding over lunch or drinks. My trade mark: deep-dark-chocolate brownies...

    • Senior Consultant
      • Sep 2016 - Sep 2019

      Being a Senior Consultant allowed me to grow new skills: I became more empowered to drive workstreams and own my own scope of work. I brought my agile banking experience to the Consumer & Industrial Products & Services Industry and researched how agility would work for those companies. I again had a very broad development by working together in / with different functions; mainly in Operations / Order-to-Cash, but also with Finance, Sales, HR and Procurement.

    • Consultant
      • Mar 2014 - Sep 2016

      What a great start of my career! I got my dream job: I can now use all my learnings from Business Administration in practice. Working for many different organisations in different industries allows me to see and experience different perspectives on how organizations work, from focusing on societal value in the Public Sector, transforming to agile tech firms in Banking, and loving your customer, products and brands in FMCG.

    • Mini-secondment WOW Design Support
      • Oct 2020 - Oct 2020

      Now that COVID-19 makes traveling more difficult, I search for new ways to meet other cultures and have new experiences. That’s why in October 2020 I ‘business travel’: Bol.com has welcomed me for a one-month ‘internship’ so we can learn from each other. I will provide my expertise and enthusiastic energy to the Innovation Support team. In return, I gather knowledge about the holacracy way of working to add to my experience with agile organisation models, I learn more about the world of eCommerce / eRetail, and last but not least get insight in the vibrant, playful culture of Bol.com!

  • Amrâth Hotels
    • Amrâth Hotel Belvoir, Nijmegen
    • Receptionist
      • Jun 2011 - Mar 2014
      • Amrâth Hotel Belvoir, Nijmegen

      In order to get more experience in the hotel branche, I work as receptionist at a four star hotel. As a receptionist some of my tasks are checking guests in and out, answering the phone, taking reservations and doing some administrative work.

  • Pluryn
    • Manege De Pegasus, location Winckelsteegh
    • Volunteer
      • Aug 2013 - Feb 2014
      • Manege De Pegasus, location Winckelsteegh

      Day care, entertainment and physiotherapy for handicapped people. My tasks: prepare the horses for the rides, entertain the clients, guide the horses during horse back riding, get the clients from their home units and bring them back, help operating the patient lifts. This way I contribute to not only providing our clients a good time (with horse and carriage, on the back of a horse, or on the wagon-bed), but also help with their fysiotherapy.

    • Graduation Intern (Master)
      • Jan 2013 - Jun 2013
      • Doorn

      As Master Graduation Research, SBI has asked me to do research after the ideals and values that guide its employees in their work. The goal of this research is to map these ideals and values, to see how strong these live in the daily practices of the organization members, and to see how these influence the behaviour of organization members. After that, a research on how SBI steers to even more corporate social behaviour will be conducted.Internal education: Getting to Work in the Works Council.Results:- Graduated cum laude (MSc in BA) with the Master Thesis (grade: 8)- Created more consciousness of CSR at SBI- Stimulated discussion about the ideals of the organization members of SBI, thus connecting people

    • Graduation Intern (Bachelor)
      • Feb 2012 - Jun 2012
      • Arnhem

      In order to see what business is like in practice, I have dedicated myself to doing an internship at Fleet Support where I conducted a research after organisational structure and employee satisfaction and where I gave advice on the strategy making process of the organization in an advisory board.Internal education: Fleet Management 1.Results:- Graduated (BSc in BA) with the Bachelor Thesis- Created more participation of organization members in strategy development and day-to-day business

  • Lyceo Examentrainingen
    • Nijmegen Area, Netherlands
    • Teacher
      • Feb 2011 - Apr 2012
      • Nijmegen Area, Netherlands

      In order to help young students who have problems when studying for their final exams, I have been a teacher in Management and Organization for groups of around 8 to 15 students.

  • Verian
    • Nijmegen Area, Zutphen Area
    • Home Help
      • Jul 2010 - Apr 2011
      • Nijmegen Area, Zutphen Area

      Tasks: cleaning and other housekeeping tasks for the elderly and handicapped; keeping them company.

  • RVH Nijmegen
    • Nijmegen Area, Netherlands
    • Call centre agent
      • Dec 2009 - Mar 2010
      • Nijmegen Area, Netherlands

      Even though I appeared to be rather good at this job, I quit as soon as I realized that the product we sold did not even exist! Making money by selling innocent people monthly contracts while not providing them anything for their money is not the way I want to do business.

  • Sensire
    • Zutphen Area
    • Home Help
      • Jun 2009 - Sep 2009
      • Zutphen Area

      Tasks: cleaning and other housekeeping tasks for the elderly and handicapped; keeping them company.

  • Randstad
    • Deventer Area
    • Temporary Worker
      • Dec 2008 - Jul 2009
      • Deventer Area

      With amongst others: being a hostess at city council meetings; helping at the open days of Saxion Deventer; being an ambassador for the study Hotel Management that I participated in at that time.

  • Wegener
    • Brummen
    • Newspaper Distributor
      • Jun 2006 - Nov 2007
      • Brummen

      What better way to start a day: by getting up early to bring the neighbours their newspaper while seeing the world waking up slowly

    • Receptionist + Staff Member Facility Department
      • Jul 2006 - Sep 2006

      I wanted to learn how to work already at a young age.Tasks as receptionist: showing people their way in the building, answering and putting through the telephone, giving the house keys to new residents, being a central contact person.Tasks as staff member facility department: sorting and distributing the clean laundry, distributing lunch.

Education

  • 2012 - 2013
    Radboud Universiteit Nijmegen / University of Nijmegen
    MSc in Business Administration, Organizational Design and Development
  • 2013 - 2013
    SBI Summer Academy, SBI
    Employee participation, communication, works councils
  • 2010 - 2012
    Radboud Honours Academy
    Honours Bul, Interdisciplinary
  • 2009 - 2012
    Radboud Universiteit Nijmegen
    WO, Business Administration
  • 2008 - 2009
    Saxion Hogeschool Deventer
    HBO Propaedeutics in Hotel Management
  • 2002 - 2008
    Baudartius College
    VWO, Economics and Society
  • 2020 - 2020
    School of Life Amsterdam
    Cursus Psychologie

Suggested Services

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Industry Focus. “Farming”

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