Okay, so Tinaya has skills in customer service, sales, Microsoft Office, and Microsoft Excel. She's located in Baltimore, MD, which is a relatively affordable location. Without specific industry demand or experience, it's challenging to estimate her hourly rate. However, considering her education at The Johns Hopkins University - Carey Business School, she may be able to command a higher rate. Let's look at industry benchmarks. Customer service and sales professionals with similar skills and education can earn around $25-$40 per hour. Given her location and education, I'll estimate her rate to be around $45 per hour.