Experience

• 

  TransUnion

  • Austin, Texas

  • Customer Operations Analyst

    • May 2017 - Present
    • Austin, Texas

• 

  AirBorn Inc

  • Customer Service Representative

    • Sep 2013 - Apr 2017

    Responsible for accuracy of orders prior to release for production.Process invoice and provide receipts to DOD customers.Create invoices for every part purchase.Resolves customer problems with deliveries, warranty’s, replacements, and/or adjustments.Daily review of open orders, change orders and expedites request for potential problems and advises customer accordingly.Responsible for entering new customer data and other sales data for major accounts into computer database.Responsible for ensuring all departments are aware of significant customers development and/or changes.Process contract modifications and/or cancellation requests as needed.Process incoming orders, both written and verbal to insure pricing and specifications are accurate prior to order entry.Provide tracking and delivery status to customers upon request.Responsible for communicating reproms, and assisting customers with Company catalog.Coordinate with outside sales representatives to keep account activities and literature up to date.Performs clerical duties to support the sales and service efforts of the customer service department

• 

  KYRISH GOVERNMENT GROUP

  • United States
  • Defense and Space Manufacturing
  • 1 - 100 Employee

  • Contract Manager

    • Dec 2011 - Jan 2013

    Research vendor’s/supplier’s capabilities; identify a pool of candidate vendors/suppliers for project consideration.Responsible for tracking material ordered through various vendors.Ensure that material will meet contract delivery due dates.Process contract modification and/or cancellation requests as needed.Responsible for ordering material for all DOD orders.Process invoice and provide receipt to DOD customers.Negotiate contract terms, pricing and payment schedule, ensuring that the agreements with the vendors/suppliers are commercially advantageous.Set targets as to the result to be achieved in price negotiations.Track shipping and delivery status from various vendors and carriers.Purchase supplies and products from various vendors.Submit Government Contract Bid and Proposals in a timely mannerConduct quarterly inventory cycle countsCreate invoices for every part purchase.Close out invoices and process payments

  • HR Manager

    • Aug 2011 - Dec 2011

    Responsible for recruiting and staffing as neededAssist employees with benefit packages to include updates and cancellationsBrief new employees on the policies and procedures of the organizationProvided coaching to managers on difficult and complex issues.Responsible for all aspects of the payroll such as establishing appropriate checks and balances to ensure payroll is accurate. Process weekly and bi-weekly time sheets Tracking vacation and sick leave for all employees

• 

  Bell County Communication Ctr

  • Belton, Texas

  • 911 Operator

    • Dec 2010 - May 2011
    • Belton, Texas

    Receive and process 9-1-1 calls from the general public concerning emergency police, fire or medical service needs.Receive and process calls for service and inquiries from the public. Enter data into a Computer Aided Dispatching system.Operate a variety of communications equipment including a VESTA telephone system, desk alarm, landlines.May assist with the duplication of 9-1-1- calls and/or emergency radio traffic recordings for the courts, investigations, or the media.Screen calls to determine need for assistance, proper routing and response to calls.Act as liaison with various agencies to insure proper routing of the 9-1-1 calls.Provides emergency medical instructions via communication equipment, verbatim, per a prescribed format.Performs various computer checks, input, and retrieval of information to assist emergency services staffMay perform other support staff functions as requested.

• 

  Dell

  • Program Manager

    • May 2005 - Jul 2010

    Responsible for tracking exception process which included order matching, part shortages, and MCATT’sResponsible for building closures and openings including order furniture, cubical equipment, order phone services, tracking work ordersWorked closely with buyers and vendors to expedite needed parts to prevent downtime/overtime assisted in payment, monthly budgeting and end of life projectionsResponsible for tracking and disposal of excess computer equipment, furniture, building fixtures, etc.Tracked quality of built systems and reported needed information out to management (daily, monthly, quarterly and yearly)Reconciled monthly expense cards by reviewing and collecting receipts, disputing charges, and processing payments, monthly and future budgeting.Responsible for any or all facilities related building issues including work orders submittals, closures, and equipment acquisitionInteracted on a daily basis with Facilities group to improve and drive building visual improvements and upgrades and/or replacements as needed.Responsible for the Parmer Campus Security Access list to include all building Key Authorizations for high dollar inventory cages.Maintain daily building maps consisting of cubical occupancy and reconfigurations.Conduct daily building walks, submitting facilities work orders as needed for items such as projector, lighting, painting, and cleaning, excess equipment related issues.Manage Nextel account for Austin Manufacturing sites and other LOB’s by working closely with all departments to enhance overall communication performance.Interact closely with Global Telecom on any and all telecom updates, account payable, and related issuesManage day to day activities involving the Nextel Directory in MMS by performing monthly audits for termination, building transfers, training, upgrades, and radio updates.Responsible for replacement lost and damaged equipment and accessories

  • EHS Safety Advisor

    • Sep 2003 - May 2005

    Provided Environmental Health and Safety site support by conducting ISO audits, coaching new auditors on process and procedures.Participated as a Core Team Member for Manufacturing Behavioral Base Safety by collecting daily observation, finding root causes to unsafe behaviors and consulting with the Management on preventative proactive solutions.Improved PN1 Manufacturing site OSHA Recordable rate by 29%Provided training on proper disposal of chemical and acid wasteProvided monthly training on Behavioral Based Safety to include proper lifting, proper PPE, and proper cutting techniques Exceeded Lost Work Day goal by 62%

  • Operations Supervisor

    • Feb 2002 - Sep 2003

    Managed 15 associates responsible for meeting daily production goals encompassing safety, quality, velocity, and cost objectivesResponsible for hiring, training, and developing production associatesResponsible for the development and execution of activities and processes in build production to ensure the production of over $1 million dollars of desktop systems (800-1000) per dayResponsible for Production weekly Productivity, Quality, and Safety metricsServes as acting Environmental Health and Safety (EHS) representative for the factory covering safety metrics and production environment status during the daily production meetings