Experience

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  Deloitte

  • Manager, Quality and Risk

    • Feb 2005 - Present

    My primary focus as a Manager, Quality and Risk Management is supporting Consulting practitioners throughout the Client and Engagement Acceptance (CAEA) process including the definition of CAEA application enhancements that support Consulting business process and development of UAT test scripts, resolving IT Service Requests for the CAEA process requiring business process guidance, risk assessment and mitigation support using the Risk Assessment Instrument (RAI) and supporting the global DESC tool that facilitates scope of services approval to provide Consulting services to public audit/attest clients.

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  Ivara Corporation

  • Customer Support Representative

    • Jan 2000 - Apr 2002

    Provided application and technical support via telephone hotline and Customer Support electronic mailbox. A typical support call may only involve bug identification and verification via the user interface but is more likely to include extensive database querying/scripting for either an Oracle or SQL server database and occasional code review. Responsible for writing Ivara’s Support Alert communications informing customers of any known critical issues that would adversely affect their business environment and the appropriate technical solution to resolve the issue.

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  Ontario Power Generation

  • LAN Administration Technician

    • Jan 1985 - Jun 1997

    Former Administrative Assistant with varied experience in increasingly responsible service oriented positions such as Money Market Clerk and Information Systems/LAN Technician. Broadening interest in the Information Technology field prompted a return to post secondary education in the Systems Analyst program at Sheridan College.