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Bio

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Tina Francis is a seasoned operations expert with 13 years of experience in inventory management, customer service, and production supervision. As Inventory/Production Supervisor at Steel and Pipe Supply Co., she has successfully implemented lean management practices, utilizing SAP software to optimize sales orders and inventory control. Francis has also honed her analytical skills, analyzing daily reports and supervising inventory specialists to ensure seamless production and inventory management. Prior to her current role, Francis held positions at Hobby Lobby and the City of Manhattan, Kansas, where she demonstrated exceptional customer service and billing expertise. Her experience in supervising teams and handling complex accounts has equipped her with the skills to manage high-volume workloads and prioritize tasks effectively. Francis holds a Bachelor's degree in Family and Consumer Economics and Related Studies from Kansas State University, showcasing her academic foundation in business and operations management.

Experience

  • STEEL AND PIPE SUPPLY CO.
    • Catoosa, Oklahoma
    • Inventory/Production Supervisor
      • Feb 2011 - Present
      • Catoosa, Oklahoma

      Plan and schedule all sales orders into production according to due dates, cutting parameters, hours of operation and availability of material. Work closely with sales, purchasing, shipping and production lines to ensure a lean management type of operation using SAP software. Run and analyze daily reports for inaccuracies, weight inconsistencies and toll reports. Check appropriate material for testing and input test requests for the lab. Run daily inventory for floor stock that could be used against open orders. In charge of all finished goods and coil inventory and attend daily production meetings and supervise Inventory Specialist position.

  • Hobby Lobby
    • Oklahoma City, Oklahoma Area
    • Customer Service Representative
      • Sep 2010 - Feb 2011
      • Oklahoma City, Oklahoma Area

      Handled all incoming phone calls in regards to orders, researching products, refunds, discounts, and gift cards.

  • City of Manhattan, Kansas
    • Manhattan, Kansas
    • Customer Service/Utility Billing Supervisor
      • Jan 1998 - Jul 2008
      • Manhattan, Kansas

      Supervised 6 Customer Service Representatives and 3 Meter crew readers. In charge of all billing for the water department including questions, rereads, adjustments and complaints. Handled all aspects of collection accounts and reported monthly water reports to the State.

Education

  • 1987 - 1991
    Kansas State University
    Bachelor's degree, Family and Consumer Economics and Related Studies

Suggested Services

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Industry Focus. “Operations Management”

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