Experience

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  Shippers Preferred Express, Inc.

  • Pheonix, AZ

  • Long Haul Trucker

    • Nov 2020 - Feb 2022
    • Pheonix, AZ

    Experience building and executing successful trip plansMaintain Truck and equipment Maintain Equipment and Financial Logs

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  TEKsystems

  • Greater Salt Lake City Area

  • Customer Support Advocate

    • Feb 2019 - Dec 2019
    • Greater Salt Lake City Area

    •Schedule travel for staff•Keep Office stocked with supplies•Ensuring front office customer service•Completing internal payroll•Managing the processing of payroll (sort, stuff and mail)•Resolution of all payroll and invoicing issues•Managing the distribution and explanation of expected and actual commission numbers•Managing the HR folder process•Managing timecard audit and collection •Managing the Unemployment Process including claims and hearings•Completing pre-employment paperwork with contractors•Ensuring the timely processing of Tax Credit Forms.

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  Vivint Smart Home

  • Lindon, Utah

  • Customer Service Representative

    • Jun 2015 - Feb 2019
    • Lindon, Utah

    •Provide technical and customer support in regard to account maintenance and technical issues•Accurately record interactions with customer•Listen to and empathize with customer according to the situation•Build relationships with customer over various interaction during a call•Coach other representatives and provide constructive feedback•Audit Work orders and phone calls made by other representatives•Substitute for Floor Supervisors•Track Progress of Representatives