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Timothy Schoenau profile image

Timothy Schoenau

Partner at 2Schoenaus LLC
Intro Book
Timothy Schoenau, a seasoned professional with extensive experience in management, customer success, and technical roles, holds a Bachelor of Arts degree in International Relations and Affairs from San Francisco State University, proficient in multiple languages and skilled in various software and hardware tools.
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Location
Honolulu County, Hawaii, United States, US
Skills
  • Reading
  • Observation
  • Research
  • Writing
  • Microsoft Word
  • Show all
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Bio

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Timothy Schoenau is a seasoned professional with a versatile skillset, encompassing expertise in reading, observation, research, writing, and technical skills such as Microsoft Word, computers, carpentry, arc welding, metalworking, set construction, and set design. Throughout his career, Timothy has demonstrated exceptional leadership and management prowess, most notably as a Partner at 2Schoenaus LLC, where he successfully managed and roadmapped product rebuilds, rebuilt company websites, and oversaw remote customer service operations. His tenure as Director of Development and Customer Success Manager at aXessPoint showcased his ability to simultaneously manage development and customer success, leading to increased customer base and VIP customer acquisition. Timothy's educational background includes a Bachelor of Arts in International Relations and Affairs from San Francisco State University, where he honed his research and analytical skills, and actively participated in international relations research groups.

Experience

  • 2Schoenaus LLC
    • Honolulu, Hawaii, United States
    • Partner
      • Jan 2021 - Present
      • Honolulu, Hawaii, United States

  • Shaka Guide
    • Honolulu, Hawaii, United States
    • Product Manager
      • Dec 2019 - May 2020
      • Honolulu, Hawaii, United States

      Managed + Roadmapped product rebuild on newer codebasesManaged rebuild of Company Website and backend servicesManager of Remote Customer Service RepLiaison between Co Founders and company departmentsRoadmapped new features.

  • aXessPoint
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Director of Development and Customer Success Manager
      • May 2019 - Oct 2019

      Managed Development and Customer Success simultaneouslyAdded twice the number of VIP CustomersLed development of next version of the productRoadmapped Product based on Customer needsIncreased Customer base among existing Customers

    • Customer Success Manager aXessPoint
      • Jul 2017 - Oct 2019

      I was the entire Customer Success departmentDecreased Customer Service Requests by 30%Improved Customer Retention. Developed training + Self Service systems and curriculums.Gathered feedback from Customers for dev priorities

  • Microsoft
    • Honolulu HI
    • Product Associate | Business Specialist | Community Team | Outlook Mobile Support
      • Jul 2014 - Jul 2017
      • Honolulu HI

      Working with customers in Microsoft retailMatching Customer needs to hardware and software solutionsTop 10 PerformerBusiness Specialist for Business consultations + Customer SupportTraining and consulting on Microsoft products + offeringsCommunity team member and workshop hostRemote Outlook Mobile support team member

  • Microsoft
    • Honolulu, HI
    • Microsoft Store Seasonal Booster
      • Oct 2013 - Jan 2014
      • Honolulu, HI

      Seasonal hire sales associateA top Seller among Season hiresSold and managed inventory of Xbox One's during launchProduct Demo Specialist for Xbox One launch

  • Victoria's Secret
    • Honolulu, Hawaii
    • Sales Support Associate
      • Nov 2012 - Nov 2013
      • Honolulu, Hawaii

      Manage store stock and keep store inventory up to company standards. Ensure that floor is fully stocked Assisting other departments and other associates with any needs including stock checks.

  • San Francisco State University
    • San Francisco Bay Area
    • Research Assistant
      • Jan 2010 - Jun 2012
      • San Francisco Bay Area

      Research on International Law and Foreign Countries’ Constitutions. Extensive use of databases. Selection and analysis of relevant documents in order to assist Professor Sophie Clavier with the foreign affairs treatise she is writing. Manuscript editingTechnical assistance as neededParticipated in Soliya Cross-cultural program, Univ. of Amsterdam; Online program with students from countries around the world Exchanging ideas, thoughts and concerns on governing, political structures,Socioeconomic issues, etc.

  • Thousand Oaks High School
    • Thousand Oaks
    • Theater Technician and Crew Manager
      • Sep 2005 - Jun 2008
      • Thousand Oaks

      I operated and managed all aspects of the performing arts center and managed student crews for performances and productions. Built and striked all sets. Operated, maintained, and positioned all stage lights and sound equipment

  • CatAdopTion Service (CATS)
    • Greater San Diego Area
    • Volunteer
      • Jun 2007 - Jul 2007
      • Greater San Diego Area

      Managed equipment and organized volunteers’ schedules.Managed Construction and striking of special adoption events

Education

  • 2008 - 2012
    San Francisco State University
    Bachelor of Arts (BA), International Relations and Affairs

Suggested Services

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Industry Focus. “Computer Hardware”

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