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Timothy Sapp

End User Desktop Service Manager Maryland State Department Of Education And Mhec at University Of Maryland
Intro Book
Seasoned IT professional with 20+ years of experience in technical support, network management, and strategic planning.
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Location
Baltimore, Maryland, United States, US
Skills
  • Strategic Planning
  • Technical Support
  • Research
  • Policy
  • Nonprofits
  • Show all
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Bio

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Topline AI
Timothy Sapp is a seasoned IT professional with 20+ years of experience in technical support, network management, and strategic planning. He has held various roles in the public sector, including Desktop Services Supervisor and End User Desktop Service Manager. His expertise includes Windows Server administration, networking, troubleshooting, and change management.

Experience

  • University Of Maryland
    • End User Desktop Service Manager Maryland State Department Of Education And Mhec

  • State of Maryland
    • United States
    • Government Administration
    • 700 & Above Employee
    • End User Desktop Service Manager @Maryland State Department of Education and MHEC
      • Jun 2018 - Present

    • Desktop Services Supervisor Maryland State Department of Information Technology
      • Feb 2013 - Present

    • Desktop Services Supervisor Department of Information Technology State of Maryland
      • Feb 2013 - Present

  • Maryland Department of agriculture
    • Computer Network Specialist Lead
      • Feb 2013 - Present

      Monitor and maintain a windows 2008 AD structure including file servers, print servers, application servers and SMS servers. Performing backup and restore as needed for a user base of1000 plus user’s and user’s who VPN into the network. Supporting all aspects of the domain and troubleshooting and installing switches and routers, connectivity issues and any and all user desktop issues. 14 servers using VMWare version 4.. Upgraded to version 5.1.

  • State of Maryland
    • United States
    • Government Administration
    • 700 & Above Employee
    • Computer Network Specialist II
      • Jan 2010 - Jul 2012

      Responsible for monitoring and maintaining system with a 450 person user base, including maintenance and backup of file servers, print servers, application servers, and SMS servers.Maintain organizational efficiency by supporting all aspects of the domain, troubleshooting and installing switches and routers to prevent connectivity issues, and quickly fixing any desktop problems.Successfully upgraded from a 2003 domain to a 2008 domain, migrated for exchange to Google cloud e-mail system, and configured Blackberry devices for users and supporting Blackberry servers.

    • Computer Network Specialist II
      • Jan 2006 - Jan 2010

      Responsible for maintaining and troubleshooting 2500+ computers running Winnt and the accompanying Winnt servers, assisting in the operation of Win2003 and Novel servers in 10 locations, and any other tasks necessary for maintaining optimum network performance.Successfully upgraded entire network to Win2k, WinXP, and Server 2008.Performed the installation and troubleshooting of multiple software programs. Some of these were: Attachmate, multiple versions of Microsoft Office, and Info Path.

  • CHASE BRAXTON HEALTH SERVICES INC
    • Technical Support Representative
      • Jan 2005 - Jan 2006

      Charged with maintaining and troubleshooting 150 workstations, assisting in the operation of 20 servers, installing and troubleshooting both business and healthcare software, remotely installing anti-virus corporate software, and remotely installing Microsoft patches using System Management server.Increased company productivity by teaching Excel class to employees.

  • EDWARD B. RYBCZYNSKI ATTORNEY AT LAW
    • IT Manager
      • Jan 2004 - Jan 2005

      Maintained network connectivity, handled all software and hardware issues, and served as help desk technician for all legal associates.

Education

  • 2002 - 2004
    Johns Hopkins University Computer Career Institute

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking”

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