Experience

• 

  Bank of America

  • Global Financial Crimes Investigator

    • May 2024 - Present

    -Research and analyze transaction information, customer data, public records, social media platforms or other external research tools to aide in the investigation to determine whether the activity appears to be normal for the client type and file Suspicious Activity Reports (“SAR”) in a timely and accurate manner-Communicate with Global Financial Crimes Management, front line units or other internal stakeholders, and law enforcement to obtain additional information and documentation as needed to resolve investigations-Manage a significant case inventory while prioritizing cases based upon risk and/or management direction while adhering to department Service Level Agreements (SLAs)-Recommend appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance; and identifies and escalates potential operational or compliance risks

  • Ops Proficiency Coach I

    • Jun 2023 - Apr 2024

    -Collaborated with team leader to efficiently manage a team of claim analysts-Analyzed defects related to claim decisions and provide associates with coaching and guidance to correct errors-Lead weekly claim reviews and trainings to discuss quality trends in an effort to boost team morale and performance-Reviewed and responded to escalated customer complaints and provide swift resolution

  • Senior Claims Analyst

    • Feb 2023 - May 2023

    -Investigated a variety of fraud claim types by assessing transaction characteristics and account changes to arrive at the appropriate pay or deny decision-Resolved claim issues and customer requests by proficiently navigating multiple systems and effectively communicating with other business partners-Ensured compliance with Federal and Bank Regulations and demonstrated effective time management to meet required service level agreements while maintaining quality standards

• 

  NewDay USA

  • United States
  • Financial Services
  • 400 - 500 Employee

  • Staff Appraisal Reviewer

    • Sep 2021 - Aug 2022

    -Underwrote VA appraisals and communicated with appraisers to correct discrepancies, omissions and errors-Examined comparable sale adjustments to confirm accuracy and that the final value was supported-Issued a Notice of Value to the borrower within specified time frames as required by regulations-Complied with applicable federal and state requirements pertaining to stipulations such as repairs and inspections

  • Underwriting Manager

    • Jul 2020 - Aug 2022

    -Managed team members to ensure an efficient workflow, including answering questions and assisting in reaching company and personal goals-Assessed pipeline reports to confirm each team member’s pipeline was running efficiently and operating within recommended turn-around times-Conducted monthly performance reviews with team members to discuss employees’ progress and production-Completed second reviews for junior underwriters and provided constructive feedback on how to improve

  • Mortgage Underwriter

    • Dec 2018 - Jun 2020

    -Reviewed mortgage loan applications and check for completeness and accuracy-Analyzed loan documentation including but not limited to credit, income, appraisal, and title work-Collaborated with account executives, processors, and closers to ensure an efficient process from origination to closing-Issued loan decisions in an attempt to limit the company’s overall credit risk

  • Mortgage Loan Processor

    • Oct 2016 - Nov 2018

    -Reviewed preliminary loan documents to determine qualification for an appraisal order-Communicated with third party companies to obtain required documentation and verifications-Prepped loan origination system and ensured loan quality for underwriting review

• 

  Redifer Commons

  • 110 Redifer Commons, University Park, PA 16802

  • Student Supervisor

    • Apr 2013 - May 2016
    • 110 Redifer Commons, University Park, PA 16802

    -Directed and trained student employees about job duties and responsibilities-Provided quick and efficient service to customers at over seven dining stations within the facility-Worked a minimum of 15 hours per week while maintaining full-time student status