Experience

• 

  Randstad at Aon Hewitt

  • Lincolnshire, IL

  • Customer Care Contractor (Employee Benefits)

    • Aug 2013 - Present
    • Lincolnshire, IL

    High volume, employee benefits inbound call center representative; first point of contact for active and inactive employees and retirees who needed assistance with benefits education and enrollment, web site navigation, and benefit costs and billing explanation

• 

  Labor Ready

  • Elgin, IL

  • Customer Service Representative

    • Jun 2012 - Apr 2013
    • Elgin, IL

    Interviewed job applicants and led them through the application process; entered applicant information into employee database, inclusive of USCIS I-9 employment eligibility verification, background checks, & Work Opportunity Tax Credit; took job orders from business customers and recruited temporary workers for job assignments; made business-to-business collection calls, soliciting payment of pending invoices; researched potential business customers on the internet and created job leads for sales staff; supervised temporary workers and advised them of job performance; paid out workers upon completion of job assignments

• 

  H&R Block

  • Tax Professional

    • Jan 2003 - Apr 2013

    Prepared and filed individual federal and state income tax returns, and processed payment for same; advised clients of possible tax-saving strategies during the tax interview; sold additional financial products and services (e.g. IRA’s, savings accounts) when appropriate for the client; end-of-day cash drawer reconciliation

• 

  Randstad at Aon Hewett

  • Greater Chicago Area

  • Customer Care Contractor

    • Sep 2011 - Apr 2012
    • Greater Chicago Area

    High volume, employee benefits inbound call center representative; first point of contact for active and inactive employees and retirees who needed assistance with benefits education and enrollment, web site navigation, and benefit costs and billing explanation

• 

  HomeDirectUSA

  • Freight Claims Adjuster

    • Mar 2004 - Oct 2009

    Investigated and adjudicated loss and damage claims filed by both shippers and consumers to determine carrier liability; processed claims for payment if carrier mishandling was indicated on the delivery documents; assigned third-party repair firms to inspect and repair damaged merchandise if possible; communicated claims settlement to claimant

• 

  Furst Staffing

  • Talent Agent

    • Sep 2003 - Mar 2004

    Interviewed job applicants over the phone to determine if there was a potential match for employment. Conducted role plays with applicants and rated them on their customer service skills based on the specified criteria.

• 

  Information Resources Inc

  • Market Research

    • Dec 2000 - Jan 2003

    Vendor Call Specialist - called retailers, vendors, and consumers to ascertain packaged-product attributes, associated these attributes with the UPC Bar Code, and entered this information into a database

• 

  Northern Illinois Conference of The United Methodist Church

  • Clergy

    • Jun 1979 - Dec 2000

    Ordained minister for United Methodist churches throughout northern Illinois. Responsibilities included preaching, teaching, pastoral care and counseling, hospital and home visitation, administration, weddings, and funerals