Experience

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  Doyle Security Services, Inc. (DSS)

  • Miami-Fort Lauderdale Area

  • Regional Manager

    • Dec 2023 - Present
    • Miami-Fort Lauderdale Area

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  Securitas Security Services USA, Inc.

  • Miami-Fort Lauderdale Area

  • Area Vice President

    • Mar 2021 - Aug 2022
    • Miami-Fort Lauderdale Area

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  Securitas USA South Region

  • Miami/Fort Lauderdale Area

  • District Manager

    • Jun 2019 - Mar 2021
    • Miami/Fort Lauderdale Area

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  US Security Association Inc

  • United States
  • Law Enforcement
  • 700 & Above Employee

  • Regional Manager

    • Jul 2016 - Jun 2019

    • Oversee approximately 30,000 weekly manhours of contract security guard services.• Manage an office staff of approximately 30 administrative and managerial personnel including:o Business Development Managerso Operations Managerso Account Managerso Talent Acquisition Managers• Responsible for overseeing the provision of contracted armed and unarmed security guard services with over 1400 employees.• Manage multiple branch offices.• Accountable for all financials and Profit and Loss.• Conduct physical security site assessments and inspections for numerous job sites.• Conduct, supervise and prepare reports relating to internal investigations of any losses or violations.• Plan and maintain accountability for branch capital and operating budgets.• Lead, mentor and motivate staff toward achieving departmental and company goals.• Support Recruiting Department in review of potential candidates during interview process for all job sites and locations.• Approve all branch payroll and invoices.• Support business development activities.• Develop and maintain strategic relationships with customers.• Participate in the service implementation ensuring clients’ needs are consistently met in a timely and efficient manner.• Ensure contractual training and performance measures are maintained through inspections and programmed assistance visits.• Assist in the accountability of millions of dollars in corporate assets including uniforms, equipment, weapons, vehicles, etc.• Review scheduling activity to ensure the appropriate direct labor percentages are being adhered to in order to keep OT to a minimum and identify irregularities in schedules or hours.• Manage and oversee security operations for cruise clients at the Port of Miami and Port Everglades.

  • Branch Manager

    • Apr 2016 - Jul 2016

    • Oversaw approximately 10,000 weekly manhours of contract security guard services.• Managed an office staff of approximately 10 administrative and managerial personnel.• Accountable for all financials and Profit and Loss.• Conducted physical security site assessments and inspections for numerous job sites.• Conducted, supervised and prepared reports relating to internal investigations of any losses or violations.• Planned and maintained accountability for branch capital and operating budgets.• Led, mentored and motivated staff toward achieving departmental and company goals.• Supported Recruiting Department in review of potential candidates during interview process for all job sites and locations.• Approved all branch payroll and invoices.• Supported business development activities.• Developed and maintained strategic relationships with customers.• Participated in the service implementation ensuring clients’ needs are consistently met in a timely and efficient manner.• Reviewed scheduling activity to ensure the appropriate direct labor percentages were being adhered to in order to keep OT to a minimum and identify irregularities in schedules or hours.

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  McRoberts Protective Agency, Inc.

  • United States
  • Software Development
  • 300 - 400 Employee

  • Regional Director

    • Jun 2015 - Apr 2016

    • Oversaw approximately 18,000 weekly manhours of contract security guard services.• Managed multiple branch office locations.• Provided leadership to branches ensuring customers’ service expectations were consistently met or exceeded while ensuring internal quality, safety and security.• Developed and drove initiatives improving operating margins, customer satisfaction, productivity and efficiency.• Provided leadership, direction and coaching to team of Branch Managers, Account Managers and Supervisors in all operational areas.• Conducted physical security site assessments and inspections for numerous job sites.• Conducted, supervised and prepared reports relating to internal investigations of any losses or violations.• Planned and maintained accountability for branch capital and operating budgets.• Led, mentored and motivated staff toward achieving departmental and company goals.• Supported Recruiting Department in review of potential candidates during interview process for all job sites and locations.• Supported talent development for all employees building a bench of future operational leaders.• Supported business development activities; developed and maintained strategic customer relationships.• Was accountable for managing operating expenses, collections and Profit and Loss.• Managed and oversaw all field activities, contracts, programs and job implementations.• Provided detailed analysis of reporting systems including trends, queries and monthly reporting.• Supervised recruiting and hiring of management staff, supervisors and security officers as well as handled all Human Resources activities including training and employee relations.

  • Branch Manager

    • Oct 2008 - Jun 2015

    • Monitored and oversaw all responsibilities and duties of all branch staff • Implemented company quality policies to include all quality management procedures • Maintained past positive and post positive compliance • Met with prospective clients assisting in the sales process to determine the level of service required.• Participated in the client contract review process• Implemented and monitored all management, supervisor, and security officer training program• Implemented the customer management processes, including the Responsive Management process meeting with clients on a regular basis to resolve issues and ensure client retention and satisfaction• Ensured invoice and payroll accuracy for the branch• Monitored margin trends and made adjustments where required• Participated in the client service implementation process ensuring all clients’needs were consistently met timely and efficiently • Monitored statistical performance data/margin trends to ensure that criteria for client retention, profitability, and sales are met

  • Operations Manager

    • Apr 2006 - Oct 2008

    • Oversaw all aspects of the security function on-site were performed in a diligent manner (interviewing/screening, staffing, scheduling, on-site training, employee performance reviews, record keeping, client coordination)• Ensured that all training and screening elements for security personnel have been met• Ensured quality of service and contract compliance• Performed operations functions including payroll, review and maintainenance of incident reports, uniform compliance, coordination and maintainance of vehicles and equipment, preparation of standard operating procedures• Maintained a positive working relationship with all clients • Maintained an inventory of uniforms and equipment resolving any issues • Implemented progressive disciplinary actions for violations of company or client policy in strict accordance with company policy

  • Account Manager

    • Jun 2004 - Apr 2006

    • Maintained site coverage at all times; tracked requests for time off including vacation and personal leave requests to ensure site coverage; responded to emergency situations, call-offs, no-call no-shows, and absences to ensure client sites were covered. Functioned as call in center.• Ensured accurate timekeeping and payroll data was posted; verified billing and payroll reports and resolved discrepancies; interfaced with payroll and accounting • Maintained current knowledge of site requirements, security officer training, availability and time worked, and client exclusion list.• Ensured that an adequate on call security force was available to cover vacancies created by absences and call-offs. Proactively communicated with HR recruiters to identify staffing requirements. • Briefed and provided documentation to all supervisors on changes to posted schedules and new security officer schedules • Verified each Monday morning that on-call response logs were received• Reviewed and approved logs in absence of the branch manager• Held accountability for staffing all jobs exhibiting a professional, positive, willing attitude when staffing jobs at the last moment and not turning down any jobs• Reviewed the Scheduling Activity reports to ensure the appropriate Direct Labor percentages were followed keeping OT to a minimum and identifying any irregularities in schedules or hours

  • Loss Prevention Investigator

    • Mar 2003 - Jun 2004

    • Directed and assisted with employee theft investigations, documentation and video research• Worked with the Operations Supervisor and Management team when there’s high shrink in a store• Monitored camera systems and CCTV Equipment Timothy B. Morris Sr., page 3• Interviewed associates when theft situations arose• Completed scheduled video and store Loss Prevention audits on high risk stores• Maintained shrink checklists for each location• Checked Detox systems to ensure systems were functioning properly• Patrolled store to check for external and internal theft• Monitored and audited voids/refunds log book• Worked with local authorities to assist with investigations, convictions and processing restitution• Participated in the creation of a new shrink prevention programs and awareness• Taught and trained loss prevention strategies and techniques to store level associates and managers

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  Biscayne Park Police Department

  • Biscayne Park, Florida

  • Police Officer

    • Aug 1996 - 2002
    • Biscayne Park, Florida

    • Responded to emergency calls efficiently and resolved issues• Reduced crime opportunities by performing crime prevention activities• Facilitated movement of people and traffic control• Attended Crime Watch Meetings and gave valuable input on Safety• Conducted traffic stops, responded to domestic disturbances, provided first aid to injured persons involved in a traffic accident or in a domestic dispute until paramedics arrive• Conducted Investigation, wrote police and accident reports

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  Miami Beach Police Department

  • Miami Beach, Florida

  • Police Officer

    • Jun 1991 - Aug 1996
    • Miami Beach, Florida

    • Responded to emergency calls efficiently and resolved issues • Reduced crime opportunities by performing crime prevention activities• Facilitated movement of people and traffic control• Attended Crime Watch Meetings and gave valuable input on Safety• Conducted traffic stops, responded to domestic disturbances, and, at times, provide first aid to someone involved in a traffic accident or injured in a domestic dispute until paramedics arrive• Conducted Investigation, wrote police and accident reports