Experience

• 

  DoubleTree by Hilton Washington DC Gaithersburg / North

  • United States
  • Hospitality
  • 1 - 100 Employee

  • Guest Services Manager

    • Apr 2018 - Present

    Providing a high-level of outstanding guest services/care within the hotel/hospitality industry. Plan and execute room assignments, coordinate with groups and business travelers and organizations, meet the specific needs of all guests with a high level of excellence. Provide any additional support to other departments within the hotel when needed. Troubleshoot and resolve any potential issues, supervise, train and develop a fantastic and energetic team of Front Desk Agents. Create and provide weekly schedules, process payroll, attend and participate in daily property planning meetings.

  • Front Office Manager

    • Apr 2017 - Present

• 

  Fort Greene Council, Inc.

  • Brooklyn, NY 11206

  • Program Director

    • Nov 2012 - Jun 2016
    • Brooklyn, NY 11206

    Program Director for the Maria Lawton Neighborhood Center - manage all aspects and day programs for seniors. Create and implement programs to encourage and motivate membership and attendance. Manage staff with daily activities etc. Follow and maintain budget and spending patterns.

• 

  DISH Network

  • Sales Manager

    • Oct 2009 - Feb 2010

• 

  iFLOOR.com

  • Store Manager - Brooklyn New York

    • Jun 2007 - Oct 2008

    Created warm inviting environment for customers and employees. Handle all daily operational duties involved in running a successful functioning store. Reported to DM, RM and CEO when needed with sales, P&L, and store events.

  • Store Manager

    • Jun 2007 - Oct 2008

    Opened and operated only tri-state location, store netted $1.9 million within first 8 monthsImplemented, regulated and exceeded expected monthly target goals by over 100%Implemented operational procedures including financial and inventory managementCreated B2B and guerrilla marketing initiatives, targeting specific goals for clients Analyzed weekly business trends to improve sale efficiency and increase productivityEstablished brand and products sold, gathered all relative data and interpreted and communicated results to CEO

  • Store Manager

    • 2007 - 2008

  • Manager

    • 2007 - 2008

• 

  Home Depot

  • Operations Manager/Specialty Store Manager

    • Nov 2005 - Jun 2007

    Accountable for all office and front end operations; supported Multi-Unit departmentsRecruited, hired and trained associates in all areas/departmentsImplemented detailed guidelines for inventory preparation, reducing store Shrink/Loss by 18% and $2.8 million saved; best inventory Improved associates' weekly and monthly individual sales goals by 73%Created innovative scheduling system: decreased lost hours and overtime payroll by 96%Introduced store events and financing programs to corporate to drive business/profitImplemented contractor bonus point system and increased store margin by 85%

• 

  Rite Aid Pharmacy

  • Store Manager

    • Aug 2004 - Nov 2005

    Attained 100% customer satisfaction, lowered negative feedback report card Recruited, trained, coached and motivated all employees and 1199 union officialsUsed payroll metrics to decrease lost hours and lost wages by 17%

• 

  OfficeMax

  • Acting Store Manager

    • Oct 2000 - Aug 2004

    Improved sales volume from $40 million to $60 million annuallyCreated "Boundless selling" program to train all associates on store products and features

  • Store Logistics Manager & Sales Manager

    • Oct 2000 - Aug 2004

• 

  The Wiz

  • Music Manager

    • 1999 - 2002

• 

  The Wiz - A Cablevision Company

  • Assistant Store Manager

    • 1998 - 2001