Experience

• 

  The Red Fox Group

  • Australia
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Head of Client Experience

    • Dec 2021 - Present

  • Manager - Data

    • Apr 2021 - Dec 2021

• 

  SwiftFox

  • Melbourne, Victoria, Australia

  • Head of Client Experience

    • Dec 2021 - Present
    • Melbourne, Victoria, Australia

• 

  Sony Electronics

  • Edinburgh, Scotland, United Kingdom

  • Brand Ambassador

    • May 2017 - Apr 2020
    • Edinburgh, Scotland, United Kingdom

    o Relationship Management. Through my work with Sony, I have become adept at fostering, growing and building on relationships with clients and within the Sony team. This has been recognised in the past through several awards (annual team spirit and sales awards, multiple times becoming the month’s top salesperson across the UK) and through being deployed in crisis management situations. On multiple occasions when a store has been under pressure, I have been sent to rebuild relationships and grow the business back to strength.o Data analysis and strategy development. My role within Sony involves taking responsibility for a particular store within Edinburgh, and in order to reach sales targets, I am constantly analysing store data, primarily using Microsoft Excel to analyse trends.o I work well both as an individual, managing Sony sales in my store independently, and as part of a team with salespeople from other companies in the same store. I have had productive relationships within every workplace I have been in, and most have resulted in lasting friendships.

• 

  Currys plc

  • Edinburgh, United Kingdom

  • Sales Professional

    • Aug 2016 - May 2017
    • Edinburgh, United Kingdom

    o Working in a sales environment, I thrived under pressure and consistently hit my KPI targets. In most months, I was acknowledged by management as a very high margin salesperson.o Through building strong rapport and trust with commercial and household customers, I developed strong business relationships that continued beyond the initial sale.