Experience

• 

  ERF Wireless

  • League City, TX

  • NOC Controller

    • Jun 2015 - Dec 2015
    • League City, TX

    Monitored ERF proprietary radio tower networks. Performed trouble shooting to equipment; Line of sight radios, power supplies, routers & switches. Provided support to technicians in the field. Dispatched for disaster recovery and repair. Delivered technical support to customers while troubleshooting particular issues related to connectivity.

• 

  Time Warner Cable Media

  • San Antonio, Texas Area

  • Installer United Optics/Genesys

    • Nov 2013 - May 2015
    • San Antonio, Texas Area

    Installed Cable, Internet & Telephone services. Provided extended support to technical issues. Demonstrated products for customers as introduction. Provided customer service professionalism face to face.

• 

  Hostgator.com

  • Junior Administrator

    • 2012 - 2013

    Front line support via live chat and telephones. Troubleshooting a variety of technical and non-technical issues related to customers web hosting plans and services. Provide technical support for level one escalation issues via helpdesk.
Performed miscellaneous job-related duties as assigned. Knowledge of FTP, DNS, cPanel and WHM. Knowledge of LAMP, Apache/Unix Servers. HTML code, assorted CMS creation software, internet related software.
Excellent written and verbal communication skills. Ability to multitask and meet specific goals set by supervisors and management. Creation of service tickets for further troubleshooting.

• 

  Comcast Cable

  • La Porte, TX

  • Installer Greyco Communications

    • Aug 2011 - Sep 2012
    • La Porte, TX

    Installed Cable, Internet & Telephone services. Provided extended support to technical issues. Demonstrated products for customers as introduction. Provided customer service professionalism face to face.

• 

  Sprint

  • Carlisle, PA

  • Technical Specialist

    • Sep 2004 - Jul 2006
    • Carlisle, PA

    Supporting customers in a variety of ways for services associated to Sprint's business in communications.

• 

  EarthLink

  • Harrisburg, Pennsylvania Area

  • Technicial Specialist

    • Sep 1999 - May 2003
    • Harrisburg, Pennsylvania Area

    Provided award winning technical support through means of telephone, e-mail, and Java (Live)Chat. Interfaced with customers in a professional and timely manner. Tracked customer contacts through Citrix application. Used remote access application to identify and repair software issues. Developed web-based forms for tracking co-workers statistics. Maintained team web page with daily statistics. Tested multiple EarthLink /MindSpring beta software end-user applications. Internet/Intranet Applications Support. Web page HTML support for business customers.

• 

  University

  • Tricky T

    • 1900 - 1999