Experience

• 

  Riddell

  • Elyria, Ohio

  • Senior Bid Coordinator

    • Mar 2006 - Present
    • Elyria, Ohio

    Process and submit bids to US and Canadian Colleges / Universities, Public Schools and City Govenments determining the lowest possible price on sports equipment working with outside sales team. Won over 20 million dollars in bids for the 2011-2012 sales years an increase over previous years for the 5th year in a row.

• 

  Columbia Gas of Ohio

  • Billing Exception Processor

    • Jan 2001 - Dec 2005

    Reviewed, resolved and corrected billing exception items and processing for over 2.1 million customers in 5 states. Developed process for undeliverable bills, determined root cause, systemized new procedures and recovered revenue in excess of three quarters of a million dollars in one year. Reduced returned mail by over 50%.

  • Customer Service Specialist

    • Aug 1996 - Dec 2000

    Provided customer service including adjustments, audits, billing, emergency calls and general customer interface including marketing products and services. Met and exceeded call quality and quantity standards. Attained numerous employee recognition awards for meeting and exceeding performance levels and providing outstanding customer service.

• 

  Lorain County Child Support

  • Lorain, Ohio

  • Account Clerk

    • Jun 1993 - Aug 1996
    • Lorain, Ohio

    Responsible for records of child support and distribution process. Tracked payments and updated records. Consistently met and exceeded departmental performance goals. Accurately answered clients questions in regard to child support payments and issuing payments. Recruited to act as back up support to supervisor when needed.

• 

  Lorain City Schools

  • Lorain, Ohio

  • Substitute Teacher

    • Jan 1990 - Jun 1993
    • Lorain, Ohio

    Taught a wide variety of classes following teachers lesson plans. Maintained level of quality education by maintaining order and ensuring teachers lesson plans were followed. Taught Social Studies to 7th and 8th grade students for nine week period, issuing grades and providing parent / teacher conferences. Consistently requested by teachers for providing excellent education and sustaining established guidelines.