Experience

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  Point & Pay

  • Client Service Specialist

    • Jul 2022 - Present

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  Cherokee Nation Businesses Health Services/Broadleaf Inc

  • Admin Care Coordinator

    • May 2019 - Sep 2021

    Civilian contractor working with NH Army National Guard. Helped manage day to day Medical records for approximately 1600 NHARNG Soldiers. Assisted with yearly Periodic Health Assessments for same soldiers, updating medical information in Real-time. Coordinated with Soldiers and Providers to obtain up to date medical paperwork in order to keep each soldiers file up to date. Worked with Medical Readiness NCO's to manage Soldier medical cases until resolution. Assisted team with gathering and documenting requirements for Units that were deploying. Stayed up to date with all HIPAA, Company, and Military certificates.

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  Cintas

  • Bow, NH

  • Customer Service and Sales Representative

    • Sep 2017 - Apr 2019
    • Bow, NH

    Managed customer accounts in the Rental Division. Developed customer relationships at each account location. Interacted with decision makers, ensured quality standards and pro-actively solved customer concerns. Upsold/Crossold additional products and services, negotiated service agreement renewals and controlled inventory. Maintained compliance with Federal and State driving and vehicle regulations.

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  US Army

  • Readiness NCO, A Btry 3-197th FA

    • Jun 2009 - Feb 2017

    Senior full time NCO for 80 soldiers at A Btry, 3-197th FAR. Managed day to day execution of pay, training, mobilization, supply, maintenance, recruiting, retention and personnel functions. Worked with Senior Leadership to establish and maintain Unit compliance with all US Army Readiness standards. Deployed with Unit in 2015 as the Battery Operations Sergeant. Led 12 person Fire Direction Control section in a High Tempo environment. Oversaw Unit Firing Safety program to ensure the unit accurately and safely fired rockets downrange during the training phase of Mobilization. Coordinated with Supply, Maintenance, and Ammunition to ensure that the Unit could effectively execute any given mission.

  • NHARNG Mobilization NCO

    • May 2006 - Jun 2009

    Assisted State Leadership and Units to enable Mobilization and Deployment of New Hampshire Army National Guard Soldiers in support of Combat Operations. Coordinated with inside and outside vendors to facilitate required Pre/Post Deployment events. Analyzed and Reconciled Statewide Stationing plan with Federal guidelines to ensure adequate and accurate funding for NHARNG facilities. Instructed multiple 80 Hour Military Occupational Skills courses at the NH Regional Training Institute with 100% Student completion rate.

  • Training NCO

    • Jan 2003 - May 2006

    Assisted Unit Readiness NCO in all areas of Administration, Pay and Training. Conducted Mandatory Briefings. Completed multiple Army courses and became qualified as a certified Army Instructor. Mobilized and Deployed to Iraq with the 1-172 RAOC from September 2004 through November 2005. Received Army Commendation Medal for exemplary service while deployed.

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  Cadec Global, Inc.

  • Londonderry, NH

  • Customer Care

    • Sep 1995 - Jan 2003
    • Londonderry, NH

    Initiated contact and communicated with Customers regarding renewals or purchases of Customer Care Contracts. Worked with Technical Support, Maintenance, and Accounts Payable departments to ensure Customers were receiving appropriate levels of support. Worked on multiple additional projects as assigned. Generated approximately $500,000 annually in revenues for the Company.

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  Citizens Bank

  • Manchester, NH

  • Collections/Recovery Specialist

    • Sep 1990 - Sep 1995
    • Manchester, NH

    Collections and Recovery on charged-off loan accounts. Prepared and reconciled quarterly reports for recovery of money from FDIC on charged off accounts from merged institutions. Worked with assigned lawyers to represent Bank's interests in Chapter 7 and Chapter 11 bankruptcy cases.