Experience

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  Amida Care

  • New York, New York, United States

  • Senior Director, Digital Transformation

    • 2022 - Present
    • New York, New York, United States
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  Amida Care

  • United States
  • Insurance
  • 100 - 200 Employee

  • Director Of Business Operations

    • 2017 - 2021

    Lead and oversee digital transformation initiative, including organization-wide process improvement and change management. Chief liaison/point-of-contact with Salesforce partner to lead multi-year program to replace legacy SQL database with Salesforce, including enabling vendors to utilize Salesforce, and establishing a member community mobile app. Established cross-functional alignment within and between Clinical/Operations/Technical teams to foster collaboration and meet goals. Formalized and implemented change-management strategy to ensure successful adoption across all stakeholders.• Enabled internal/external call centers, including Appeals & Grievances, via Salesforce, automating New Member Orientation process, utilizing Leads to drive & support Growth initiatives, and manage all member & community events.• Built Amida Care’s first Care-Management system in Salesforce. Clinical/Operations staff utilize a common platform to track member lifecycle, including automating multiple assessments. Members can complete their own assessments via the app., saving clinical staff labor.• Built/launched My Amida Care app., using Salesforce Mobile Publisher, including digital ID cards, access to Healthy Rewards, Comprehensive & HIV Risk Assessments, & enabled digital signature in the app. • Managed launch of new Live Your Life Undetectable (LYLU) Program to incentivize members who attain/maintain viral-load suppression.• Led change management efforts including strategic stakeholder engagement, communication, training, and ongoing adoption strategies. Developed ongoing group of cross-functional “champions” and led focus groups to drive buy-in and gather critical ideas/feedback. Designed communication & training programs to drive successful adoption and continuous improvement.

  • Chair/Co-Chair, Annual Celebration & Fundraiser

    • 2014 - 2021

    • Doubled annual revenue from annual fundraiser, including communications, donor management, and managing the event. Funds raised provide 100% of support for AC’s Live Your Life (LYL) Programs. Increased fundraising enabled LYL Committee to award small grants to community-based organizations via the Amida Care Fund at the Stonewall Foundation.

  • Director of Performance & Process Improvement

    • 2013 - 2016

    Served as right-hand to COO during period of rapid company growth and organizational change, including relocation of corporate offices via multi-stage move & entry to new lines of business.Managed Corporate Goals on behalf of COO & produced/maintained budget reports to support work of Officer/Executive teams, enabling department-level tracking of expenses.Project-managed design/build-out of 60,000 sf of office space on three floors, including furniture/finishes & managed all aspects of multi-phase office relocation.Led/supported entry to (& exit from) Medicare lines of business.Replaced legacy incentive program with Healthy Rewards incentive program, including refillable Visa Cards.

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  Professional Examination Service (PES)

  • New York, NY

  • Director, Knowledge Management

    • 2009 - 2012
    • New York, NY

    Oversaw contract management, program-budgeting, and financial/billing compliance; served as internal auditor; administered project-management software, maintaining consistency in project planning; conducted program/finance reviews; created/maintained financial templates summarizing client require...

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  NYC Department of Education

  • New York, NY

  • Chairman, Chancellor's Parent Advisory Council

    • 2005 - 2008
    • New York, NY

    Citywide parent organization representing parents of over one million students in all NYC public schools.Collaborated effectively with disparate stakeholders; worked with Dept. of Education to foster communications and advocate on behalf of constituencies; organized/supported parent groups/struct...

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  Professional Examination Service (PES)

  • New York, NY

  • Director, Production/Editorial Services

    • 1999 - 2008
    • New York, NY

    Directed core business of exam development/publication, including oversight of operations staff and managing relationships with computer-based testing (CBT) vendors for national/international testing programs, ensuring quality/timeliness; developed exams according to content/statistical criteria,...