Experience

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  Surety Systems

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Associate Partner - Partnerships and Operational Excellence

    • Dec 2023 - Present

    Our group specializes in providing our clients with platinum level JD Edwards, Kronos, Lawson, SAP, Salesforce, and Workday professional consultants. We can help to provide focused solutions by servicing client's functional and technical contract/consulting needs by providing a one source solution.We attribute that success to our unique structure, built on delivering world-class solutions. We employ hundreds of consultants with unique qualifications, and Surety has developed a reputation for completing projects on time and under budget, the first time.

  • Director - Recruiting, Internal Performance, and Analytics

    • Jan 2023 - Dec 2023

  • Senior Manager - Recruiting, Internal Performance, and Analytics

    • Jan 2022 - Dec 2022

  • Manager - Internal Performance and Analytics

    • Jan 2021 - Dec 2021

    Responsible for measuring internal performance of sales team and creating KPIs. Completed ongoing analysis of company processes and looked for ways to improve recruiting, sales, and data teams.

  • Manager - Consultant Relationship and New Client Strategies

    • Apr 2018 - Dec 2020

    Assisted with strategy, creation and execution of new internal recruiting and growth plans. Managed a team of salespeople and data analysts, in order to expand our service offerings and grow our existing core groups.

  • Consultant Relationship Manager - Kronos and JD Edwards Practice Groups

    • Jan 2016 - Apr 2018

    Responsible for developing consultant relationships and driving ERP consulting services. Helped to establish best practices for recruiting and then executed on those through screening new and existing consultants, piping in new consultants, completing reference checks and establishing relationships.

  • Kronos and SAP Delivery Manager

    • Mar 2014 - Jan 2016

    Responsible for providing key Surety Systems clients with IT Solutions offering. Specializing in Kronos and SAP. Servicing client's functional and technical contract/consulting needs by providing a one source solution.

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  Nationwide Insurance

  • Raleigh-Durham, North Carolina Area

  • Claims Specialist

    • Nov 2006 - Mar 2014
    • Raleigh-Durham, North Carolina Area

    Determined proper policy coverages and applied, where necessary, best claims practices to investigate, evaluate, negotiate and equitably settle assigned bodily injury claims cases. Worked as a non-injury claims representative for a year and then was promoted to a field bodily injury claims representative. Resolved claims via face-to-face negotiation and worked in that capacity for over 3 years, before transitioning into a higher exposure bodily injury claims position. In that role, I specialized in complex and serious exposure casualty claims that were with both represented and non-represented claimants. During my time with Nationwide, I helped develop a pilot for a Sales Referral program where satisfied claimants would be referred to a Nationwide sales representative. This helped to provide more synergy for the customer and also for the claims department to become more involved in selling our products.

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  City of Raleigh Municipal Government

  • Recreation Leader, Class Instructor, Camp Director and Intern

    • Mar 1999 - Nov 2006

    Worked as a recreation leader, class instructor, baseball and basketball referee, and as a camp director. As a camp director, I was responsible for overseeing the day to day activities for up to 70 kids at a time and managing a staff of 6 counselors. I also completed a 400 hour internship with the parks department, where I was involved with planning, budgeting, and scheduling for the community center that I worked at. As a part of the internship, we completed a usage study for the city's greenway trails. That information was presented to the department's leadership team, so that they could look into recommendations we made on how to improve the greenways.