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Tim Desmarais

Director of VIP Engineering at Crexendo® Business Solutions
Intro Book
IT professional with expertise in technical support, programming, and web development.
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Location
Buckeye, Arizona, United States, US
Skills
  • Technical Support
  • Programming Languages
  • Social Engineering
  • Ethical Hacking
  • Computer Hardware
  • Show all
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Bio

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Topline AI
Tim Desmarais is a seasoned IT professional with extensive experience in technical support, programming languages, social engineering, ethical hacking, computer hardware, and web development. He has held various roles, including Director of VIP Engineering, VIP Engineering Manager, Team Lead, and Technical Support Engineer. Tim has worked with top companies such as Crexendo Business Solutions, Dragons Den Gaming, Simple Phone Company, ZeroTechnologies, Nextiva, Xerox, GoDaddy, and Apple.

Experience

  • Crexendo® Business Solutions
    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Director of VIP Engineering
      • Sep 2023 - Present

    • VIP Engineering Manager
      • Jan 2022 - Sep 2023

      Manager of the Crexendo VIP platform for Crexendo Business Solutions.

    • Crexendo VIP Engineering
      • Mar 2021 - Jan 2022

      Team Lead of the VIP Engineering team, specializing in device verification, platform, and feature enhancements, along with managing the day to day operations of new installs and setups on the Crexendo VIP System.SME of VOIP Devices

    • Level 2 Support Engineer
      • Jul 2018 - Mar 2021

      Final Escalation path for Crexendo Classic Support, Specialized in Networking, Device troubleshooting, system enhancements, and escalated customer interactions.

  • Dragons Den Gaming
    • Buckeye, Arizona, United States
    • CEO/Owner
      • Jul 2023 - Present
      • Buckeye, Arizona, United States

      Owner/CEO of an up and coming Local Game Store, check out our online presence while we grow. Dragonsdenaz.com

  • Simple Phone Company
    • Phoenix, Arizona
    • Technical Support Engineer
      • Oct 2016 - Jul 2018
      • Phoenix, Arizona
  • ZeroTechnologies
    • Arizona, United States
    • CEO/Founder
      • Apr 2005 - Jul 2018
      • Arizona, United States

      IT and Network consultant, managing my own business and creating opportunities in the Technology space to allow small businesses to succeed in expanding the customer base through networking, websites, email and other forms of communication.

  • Nextiva
    • Techical Support
      • Nov 2015 - Oct 2016

      Trouble Shooting VOIP services, Network Diagnostics, and Complex phone setups

  • Xerox
    • Remote WFH
    • Technical Support
      • Jun 2015 - Jan 2016
      • Remote WFH

      Providing Support for Apple Products and troubleshooting issues with Apple device line of products.

  • GoDaddy
    • Scottsdale, Arizona
    • Advanced Hosting Support
      • Jan 2013 - Oct 2014
      • Scottsdale, Arizona

      Provided Website and Technical support with hosting, server and site related issues

  • International Counterintelligence Services Inc.
    • Scottsdale,AZ
    • Jr. Web Developer / IT
      • Oct 2010 - Sep 2011
      • Scottsdale,AZ

      -Web Developer, assisted in the creation of websites such as pistories.com, icsworld.com, and other company based websites to increase traffic to the business.

  • Apple
    • Cupertino, Ca
    • Mobile Device Support
      • Jun 2007 - Jan 2011
      • Cupertino, Ca

      -iOS Development-iOS Troubleshooting-Mobile Device Management

Suggested Services

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Industry Focus. “Computer Software”

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