Experience

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  The Nairobi Hospital

  • Kenya
  • Hospitals and Health Care
  • 700 & Above Employee

  • Lead- JCI Accreditation Secretariat

    • Mar 2023 - Present

    Healthcare Industry

  • Senior Medical Officer

    • Oct 2018 - Oct 2023

    Senior Medical Officer in Critical Care and Accident & Emergency(A&E) Departments; Quality Improvement and Patient Safety & Care Physician-Division of Clinical ServicesLead the assigned quality teams, provide SARS COVID-19 and other emergency response and management; championing infection control practices and awareness, applying critical care management, responding to emergency procedures and hospital-wide code blue alerts.• Auditing/Standards: Lead and implement internal auditing practices, provide reports following Standards and Statutory compliance, contributing resources needed for the core business activity; implement and monitor continuous improvement functionality for the division of clinical services;• Document Management: document management system support; conduct monthly reviews, track policies and procedures, conforming to the Kenya data protection act-2019. • Complaints, Incidences and Feedback: Coordinate incoming patient complaints, incidences and or feedback, allocating them to the appropriate department for investigation, track resolution times, contribute to the development of tools and resources for investigations, maintain the existing system and identify areas of improvement within the complaint processes• Communication: Assist in building & nurturing relationships with stakeholders and partnerships(private and public)through effective and innovative communication to influence decision making across the hospital. • Patient/Client Outcomes and Quality Management Team: Lead smooth patient flow, from diagnostics to specialized treatments; contribute to develop, implement, and evaluate patient/client outcomes and quality services while managing team strategic and operational plans• Digital Transformation: Coordinate Clinical Services Division activities, collaborate with the hospital’s ICT department for EMR integration, evaluate newer technologies and develop Business Requirement Documents(BRD) for the procurement

  • Senior Medical Officer

    • Jul 2016 - Oct 2023

  • Senior Medical Officer

    • Jul 2016 - Oct 2023

  • Senior Medical Officer: In-Patient Services & Anderson Specialist Clinics

    • Jul 2018 - Sep 2018

    • Ran the staff clinic, The Anderson Special Family Health Clinic and the HIV/TB care outpatient weekly clinic.• Point-of-contact between The Nairobi Hosp. and external client’s, i.e., the U.N. agencies, A.U. affiliate bodies, A.M.I and other NGOs.• Provided medical expertise in the Internal Medicine department, provided emergency care, stabilized and referred patients to I.C.U and H.D.U.• Mentored medical officers, championed evidence-based medicine, and quality patient centred safety and care through conducting C.Q.I assessments and application of corrective measures to the identified gaps.• Supported the Medical Director Policy and Research office to institute operational research and innovation; participated in reviewing, developing, and implementing quality systems standards and work instructions.• Carried out Continuous Medical Education (CME) sessions and research.• Facilitated customer complaint handling, root cause analysis and problem-solving.

  • Acting Assistant A&E Coordinator/Senior Medical Officer

    • Jan 2018 - Jul 2018

    • Ran the weekly HIV/TB care clinic and the infectious disease and travel clinics, budgeted and oversaw operations the A&E and 4 Outreach Centres; liaised between The Nairobi Hosp., UN agencies, AU affiliate bodies and other INGO clients.• Site Co-Facilitator Univ. of Washington GH 573: Clinical Management of HIV Course Collaborative, March-June 2018.• Resource mobilization for the A&E department and all four Outreach Medical Centres.• Implemented institutional policies, monitored all process indicators and ensured continuous quality improvement.• Built internal and external relationships through community service responsibility (CSR) drives and stakeholder forums.• Developed Private Public Partnerships with institutions, interest groups and faith-based organizations.• Supported the Medical Director Policy and Research office to institute operational research and innovation; participated in reviewing, developing, and implementing quality systems standards and work instructions.• Held Data Quality Audits (DQAs) in the department, and mentored staff, and ensured clinical documentation is completed.• Conducted performance management and support of the A&E staff. Carried out Continuous Medical Education (CME) sessions and research.• Oversaw >75 medical officers and provided mentorship, ensured adequate staff coverage of shifts, championed evidence-based medicine, and quality patient centered safety and care, conducted CQI assessments, and applied corrective measures to gaps

  • A&E Senior Medical officer

    • Jul 2016 - Jul 2018

    • Reviewed patient feedback responded to complaints and/or grievances within the stipulated timelines.• Liaised with the marketing team on ways to increase patient turnover, revenues, capacity, and initiate new speciality clinics.• Co-led the departmental operationalization of the Kranium EMR and strengthened referral systems.• Coordinated and participated in the weekly running of the Family Health Specialized Clinic.• Supervised implementation of clinical SOPs within evidence-based medicine to promote good health outcomes.• Participated and presented in continuous medical education (CME) sessions and morbidity & mortality review meetings.• Mentored clinicians on appropriate incidence reporting and use of morbidity and mortality data per ICD-10 standards.• Promoted health education at all levels of care and appropriate linkages to specialized clinics.

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  USAMRIID , US Army Medical Research Institute of Infectious Diseases

  • Trainer of Trainer

    • Dec 2013 - Present

    Infectious Diseases Institute (IDI) of the Makerere Univ in collaboration with U.S. Army Medical Research Institute of Infectious Diseases (USAMRIID)• Conduct training sessions on the management of Especially Dangerous Pathogens (EDPs) including Ebola, Marburg, CCHFand other Viral Haemorrhagic Fevers (VHFs); Orthopox viruses, Anthrax, Botulism, Plague and Brucellosis.• Emphasize basic Infection Control practices, the importance of Integrated Disease Surveillance and Response (IDSR) and cross border collaboration in the East African region for emerging and re-emerging EDPs, and other highly infectious diseases.• Highlight electronic resources, optimize response cycle from health facilities, MoH and stakeholders; assessing the feedback through interactive training sessions and advocating for the One Health approach regionally.

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  One Acre Fund

  • Rwanda
  • International Trade and Development
  • 700 & Above Employee

  • Study Clinician and co-Investigator

    • Dec 2017 - Jun 2021

    • Coordinate, guide and assist with all study start-up activities before site activation, develop training modules for the study, lead in conducting training and refresher training of enumerators and research coordinators.• Clinical trial management with a 24-hour on-call schedule to provide medical advice to the study participants.• Review best practices, analyse and collate study metrics to ensure efficiency and adherence to timelines. • Ensure adherence and regulatory compliance and provide technical inputs in current policy and protocol development of the SOP in liaison with the Institutional Review Board(I.R.B). • Develop a referral framework, Severe/Adverse events (S/AE)follow up visits of affected study participants/households/communities.• Ensure timely reporting, accountability for all local clinical research regulatory, ethical, and administrative submissions by tracking metrics of the study and providing technical guidance, support and constructive feedback.• Negotiate vendor contracts and draft the study budgets to ensure effective resource utilization.

  • Study Clinician and co-Investigator

    • Dec 2017 - Jun 2021

  • Study Clinician and co-Investigator

    • Dec 2017 - Jun 2021

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  Aga Khan University Hospital

  • Pakistan
  • Hospitals and Health Care
  • 700 & Above Employee

  • Deputy Clinical Manager; Senior House Officer(S.H.O.)

    • Jun 2015 - Jul 2016

    • Co-managed and developed the annual operation plans and budgets, drafted monthly financial performance reports, provided technical assistance in the support of M&E of performance and targets.• Reviewed patient feedback, collaborated with the customer service team on increasing client turnover and revenues; expanded diagnostic capacity, initiated new speciality clinics, championed the CARE E.M.R and strengthened referral systems.• Represented the facility in stakeholder forums & TWGs, clinical review meetings and monthly reporting to DHIS.• Coordinated and participated in the daily running of the Clinic; implemented and supervised clinical SOPs and implement strategies that promote good health outcomes.• Participated and presented in CMEs, morbidity & mortality review meetings; mentored clinicians on completeness of clinical documentation uses of morbidity and mortality data through accurate ICD-10 coding of diagnosis.• Promoted health education, advocated wellness and promoted early access to health care practices.

  • Senior House Officer/ Public Health General Practitioner

    • Mar 2014 - Jun 2015

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  Innovations for Poverty Action

  • Research Study Doctor

    • Nov 2015 - Jun 2016

    • Reviewed and supervised staff; On-call 24 hours to provided medical advice and expertise to events and emergencies with the study participants; evaluated the events, interventions, linkage to appropriate referral facilities and notifications to the IRB- K.E.M.R.I.; tracked metrics of the study, provided technical guidance to ensure continuous quality improvement & assurance.• Received and provided constructive feedback through community engagement, key opinion leaders and stakeholder management. Delivered supportive documentation of progress and learning, submitted detailed S/AE reports to IRB- K.E.M.R.I.

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  Kakamega Provincial General Hospital

  • Medical Officer/ General Practitioner

    • Jul 2012 - Feb 2014

  • Head of A&E Department; Resident Medical Officer(R.M.O)

    • Jul 2012 - Feb 2014

    • Oversaw and operationalized the FunSoft E.M.R as an inaugural pilot project in the hospital.• Participated in the setting up and running of a Gender-based-Violence(GBV) centre domiciled within the A&E department.• Successfully developed the Casualty department into a fully-fledged operational A&E department.

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  Chuka District Hospital

  • Medical Officer

    • Mar 2011 - Jul 2012

  • HIV&TB Clinic-Comprehensive Care Centre(C.C.C) Coordinator & R.M.O

    • Mar 2012 - Jun 2012

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  Meru District Level 5 Hospital

  • Meru

  • Medical Officer Intern

    • Feb 2010 - Mar 2011
    • Meru

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  University of the Witwatersrand

  • City of Johannesburg, Gauteng, South Africa

  • Medical Officer Intern

    • Oct 2006 - Dec 2006
    • City of Johannesburg, Gauteng, South Africa