Experience

• 

  All Star Access Hire

  • Williamstown Victoria

  • Managing Director

    • Jul 2015 - Present
    • Williamstown Victoria

• 

  Haulotte Group

  • Melbourne, Australia

  • National Operations Manager

    • May 2011 - Jun 2015
    • Melbourne, Australia

    Manage all aspects of after sales service and the day to day running of the businessEnsure profitability and growth in Spare parts and service departments. Consistently achieve P&L, KPI and sales targets.Implement procedures to ensure good business practicesManage team to ensure delivery of outstanding customer serviceManage 4 different branches located around AustraliaLiaise with international arm of the businessProvide leadership and direction to company staff

• 

  Visy Industries

  • Business Development Manager

    • Nov 2010 - May 2011

    Identify and target new markets for VFS specialty products.Develop internal relationships within the Visy Group sales team to facilitate introduction of VFS products to key accounts.Consistently achieve KPI and sales targets.Develop and implement new products as identified in conjunction with key customers.

• 

  Force Access

  • State Operations Manager

    • Nov 2005 - Nov 2010

    Management of administrative, sales and equipment operations.Providing leadership and direction to company staff.Maintaining strong and effective accounting and administrative processes to support profitable business plans andoperations.Implemented rental / hire software product BASEPLAN to ensure effective integrated systems and processes were available to support business operations and growth.Developed logistics/transport module for accurate transport movement reporting.Established and measured effective KPI's for customer service based on a key strategy to provide exceptional service and support to customers.Liaising with key suppliers and contractors to negotiate effective terms and conditions of service provision and timely equipment movement.

• 

  ALL STAR ACCESS HIRE

  • OPERATIONS / SALES MANAGER

    • Jan 2004 - Jan 2006

    Took control of this start-up company and managed the growth from the firstimplementation of systems and procedures and accounting through hiring and training staffand building a strong client network.Management of daily business tasks and processes including administration, operationsstaff and contractorsSecured over 120 new accounts over a 14 month periodBuilt and enhanced successful customer relationships and networksMaintained superior customer service in terms of meeting all timelines and ensured thesupply of high quality dependable equipmentManaged sales operations including quotations, tenders and direct salesCo-ordinate the movement of equipment to maximize availability and profitability

• 

  ENTIRE FIRE EQUIPMENT SERVICES

  • SERVICE / SALES MANAGER

    • Jan 2002 - Jan 2004

    Develop strategies and plans to manage the retention of a customer base that thecompany had purchased. Contributed to a team based operational environment where tasks were shared in order tomaximize the skills of the team and work collaboratively to develop business opportunitiesand improve customer servicePromoted product and service sales

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  WESTERN ACCESS MELBOURNE

  • SALES REPRESENTATIVE

    • Jan 2000 - Jan 2002

    Initially employed as a "hire controller." which involved customer service, sales,logistical organization of equipment movement. Promoted to a on road Sales Role withinsame company and spent 12 months selling a range of materials handling equipment which was a brand new product line for the company. Involved cold calling of customers anddeveloping a customer network from scratch.