Experience

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  Department of Veterans Affairs, Office of Inspe...

  • United States

  • Government information specialist

    • Feb 2022 - Present
    • United States
• 

  U.S. Department of Veterans Affairs

  • Philadelphia, Pennsylvania

  • Legal Administrative Specialist

    • Apr 2019 - Feb 2022
    • Philadelphia, Pennsylvania
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  Maryland Department of Human Services

  • Baltimore, Maryland

  • Family Investment Specialist

    • Apr 2018 - Mar 2019
    • Baltimore, Maryland

    Interview customers to determine eligibility and need for FIA programs.Elicit information as to family composition, employment, health status, financial obligations, parental status and living arrangements.Explain program requirements and procedures to individuals or in a group setting.Contact in...

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  GirlFriday DC

  • Washington D.C. Metro Area

  • Office Manager

    • Sep 2016 - Apr 2018
    • Washington D.C. Metro Area

    Point of contact between executives and company contractors/ clients while managing the flow of informationSupport executives’ tasks and arrange daily, weekly and monthly schedule- set up meetings and travelManage the performance and assignment of contractors, inputting time and payroll, reportin...

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  Clear One Advantage

  • Baltimore, Maryland Area

  • Senior Credit Negotiator/ Team Lead

    • Jan 2014 - Sep 2016
    • Baltimore, Maryland Area

    Negotiate, analyze, develop, deliver and monitor debt settlements, stipulations and contracts for clients of Clear One Advantage, with representatives of credit card companies, collection agencies and law firms, by creating written and verbal agreementsDelegate responsibility to team members, ...

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  Ascend One

  • Columbia, MD

  • Litigation Creditor Negotiator

    • Mar 2010 - Oct 2013
    • Columbia, MD

    Communicated with internal business leaders and field attorneys on a consistent basis in order to propose new ideas and process improvements to the negotiations and litigation departments Negotiated debt settlements, consent judgments and stipulations for clients of CareOne Services and Persels &...

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  Chrysler

  • United Kingdom
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Wholesale Inventory Auditor

    • Nov 2006 - Sep 2009

    Most recent position: Wholesale Inventory Auditor for the Dealer Credit Department of Chrysler Financial. I performed book and physical audits of dealers in the Mid-Atlantic Business Center.I reviewed bank cut-off statements of new and existing dealers to ensure that dealers are following the guidelines set forth in their floor-plan agreements. I reported daily to the dealer credit department and dealer relations managers to advise of dealer payment exceptions and irregularities.

  • Customer Service Supervisor

    • Nov 2003 - Oct 2006

    • Manage, motivate, and coach a team of Customer Service Representatives in Newly Delinquent and Cycle Collections. • Provide consistent feedback to team members in regard to their work performance, productivity, results and behaviors.• Monitor and review the performance of each individual on the team, ensuring that goals are met, and that policies and procedures are followed.*Recruit and interview new hires for the Philadelphia Customer Contact Center

  • Account Manager

    • Feb 2002 - Oct 2003

    • Responsible for negotiating arrangements with customers, thus contributing to the overall loss prevention goals of the organization.• Increase stakeholder profits as a result of exceeding target goals.• Establish and promote customer goodwill toward DCFS by offering customers alternatives and assistance.*G.U.I.D.E. / Navigate Mentor to new hires. Assisted in creating mentor program for the organization.*Member of the Inclusion Committee, Communications Team and Community Service Team

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  DaimlerChrysler

  • Team Leader

    • 2003 - 2006
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  Office Depot

  • Account Representative

    • Oct 1999 - Nov 2000

    • Streamlined the procurement process for new clients to enable a one-stop buying experience.• Identified target marketing opportunities by developing relationships with Vendors and Strategic Specialists.• Performed consultative sales and developed business relationships with small to medium size...