Experience

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  National Basketball Association (Nba)

  • Office Manager

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  Boston Celtics

  • United States
  • Spectator Sports
  • 400 - 500 Employee

  • Office Manager

    • Nov 2022 - Present

  • Assistant Office Manager

    • Dec 2018 - Nov 2022

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  Personal Dish

  • Greater Boston Area

  • Personal Chef

    • Jan 2013 - Present
    • Greater Boston Area

    www.personaldish.com

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  Lexington Christian Academy - Lexington, MA

  • Lexington, Massachusettes

  • Front Desk Coordinator

    • May 2015 - Nov 2022
    • Lexington, Massachusettes

    • Maintain client relationships by making timely, effective communication a major priority• Research and found the most effective software for bi-annual parent-teacher conferences improving former system and increasing attendance by 30 %• Negotiate with vendors to save the company money on school supplies decreasing paper cost by 25%• Reconcile daily attendance records for 300 person student body• Assist in the planning, organization, and execution of events and promotions• Liaise with leadership facilitating with data reports, scheduling and record keeping• Recognized by senior leadership for 100 % call performance goals for accuracy, volume, speed, resolution of issues and customer satisfaction

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  Basil Tree Catering & Cafe

  • Cambridge, MA

  • Weekend Supervisor

    • Mar 2016 - Nov 2017
    • Cambridge, MA

    • Managed and mentored a team of 10 employees in a busy fast paced environment• Trained 20+ new employees in customer service and day to day tasks over a 2 and a half year period• Delegated work assignments to ensure customer deadlines and satisfaction were met• Accessed work performance in order to give management recommendations on promotions• Assisted in the planning, promotion, and coordination of annual feeding the homeless event resulting in increased volunteer participation each year

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  Piantedosi Baking Company, Inc.

  • Malden, MA

  • Sales Marketing Assistant

    • Dec 2013 - May 2015
    • Malden, MA

    • Collaborated with a small team to create promotional documents for a new subsidiary business creating an increase in target numbers and sales• Boosted sales by setting up demonstration displays in store and large-scale food market conferences• Accommodated sales team by communicating with clients and satisfying their requests and needs on a timely basis • Maintained relationships by making weekly calls advertising new products and offering samples, marketing materials and promotional offers

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  John Accardi and Sons

  • Demonstrator

    • Mar 2012 - Aug 2014

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  PAREXEL

  • Billerica MA

  • Imaging Specialist

    • Dec 2009 - Mar 2011
    • Billerica MA

    Received, tracked, and downloaded image data, maintained central files, maintained communication with clients and resolved problems with a strong sense of urgency, some administrative duties and data entry

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  BBK Worldwide

  • Corporate Services

    • Apr 2008 - Feb 2009

    Responsible for all administrative operations for a 60-person officeHandled multiple phone lines for both main and sub companies, trafficking an average of 100 calls a dayCoordinated company and client events, including annual Holiday Party which was a huge success Assisted with human resources and was responsible for updated employee files in PeopleTrakTurned around company training schedule which resulted in better performance from employees Learned the company database (TCN e-System) to provide site support to 3 different accountsAssisted in referral management for 3 clinical trial studies.Managed critical distribution for study specific communities at each stage of clinical trial

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  Oxford International

  • Technical Recruiter

    • Jul 2007 - Mar 2008

    Developed key relationships with over 100 potential contractors at any given time for highly specific hardware and software jobsAveraged 3 hours a day of effective cold calling communication

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  KISS 108

  • Marketing/Promotions Intern

    • Jan 2007 - May 2007

    Managed all on-air and web contest giveawaysContributed to various promotional projects Conceptualized marketing plans, and carried them out by assisting with station events including their biggest event, KISS Concert Created marketing plans for various artist and venues Researched background information for major artist interviews Assisted with the organization and distribution of event tickets and prizes for winners Responsible for contest winners frequently asked questions

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  Fitchburg State College

  • Office Assistant

    • Sep 2003 - Dec 2006

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  Bertucci's Restaurant

  • Wait Staff

    • Apr 2005 - Nov 2006

    Increased sales by suggesting higher priced itemsResponsible for opening and closing restaurant Supervised servers on preparations for the following dayTrained and evaluated new servers on a 5 shift-training program

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  GAP

  • Sales Associate

    • May 2004 - Sep 2004