See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Tiffany B. profile image

Tiffany B.

Director of Customer Service/Operations at Greenwood
Intro Book
Tiffany B. is a seasoned operations professional with 9+ years of experience in customer service, management, and personnel management, holding senior roles at prominent companies including Greenwood, State of Delaware, and Cigna Health Benefits.
  • Claim this Profile
Location
Wilmington, Delaware, United States, US
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Tiffany B. is a seasoned professional with extensive experience in customer service, operations, and management. She has held various leadership positions, including Director of Customer Service/Operations at Greenwood, where she effectively communicated with teams members to improve staff performance and morale. Tiffany has also worked at the State of Delaware, where she served as an Unemployment Insurance, Senior Claims Deputy, and at Brilliant Earth, where she was a Customer Experience Manager. Her experience spans over 15 years, with a focus on customer-centricity, team leadership, and process management. Tiffany holds a Bachelor of Science degree from West Chester University of Pennsylvania and is proficient in multiple languages, including English. She is a skilled professional with a strong educational background and a proven track record of success in various industries.

Experience

  • Greenwood
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Director of Customer Service/Operations
      • Mar 2023 - Present

    • Customer Success Manager
      • Sep 2021 - Apr 2023

      Effectively communicating with teams members at all levels to improve staff performance and moraleSupport needs of senior stakeholders and board of directorsManage budgets, planning, and auditioning that relate to personnel managementDevelop and review existing policies and procedures

  • State of Delaware
    • Newark, DE, United States
    • Unemployment Insurance, Senior Claims Deputy
      • Apr 2020 - Sep 2021
      • Newark, DE, United States

  • Brilliant Earth
    • Greater Philadelphia Area
    • Customer Experience Manager
      • Aug 2019 - Dec 2019
      • Greater Philadelphia Area

  • SoFi
    • Claymont, Delaware
    • Operations Manager
      • Jun 2017 - Aug 2019
      • Claymont, Delaware

  • Cigna Health Benefits
    • Belgium
    • Insurance
    • 700 & Above Employee
    • Global Quality Audit/Fraud Specalist
      • Feb 2016 - Jun 2017

      Team Lead for the Global Cost Containment Unit/ Customer Centricity Ambassador/ Employee Engagement Council Lead

    • Customer Service Supervisor
      • Jul 2013 - Feb 2016

      Managed multiple call center teams

  • Bank of America
    • Manager
      • Mar 2012 - Jun 2013

      in-store banking center manager

  • Wells Fargo
    • Philadelphia, PA
    • Service Manager
      • Nov 2007 - Mar 2012
      • Philadelphia, PA

      teller manager

Education

  • 2001 - 2006
    West Chester University of Pennsylvania
    Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles