Experience

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  KPS Globall LLC

  • Fort Worth, Texas, United States

  • Associate Account Manager

    • Jan 2023 - Present
    • Fort Worth, Texas, United States

    · Develop accurate quotes for cooler/freezer panels, ensuring specifications align with various client needs, including gas stations and grocery stores.· Design preliminary store layouts and manage the project lifecycle from proposal to installation or closure, adhering to customer timelines and requirements.· Provide product expertise and recommendations based on client-provided schematics, ensuring optimal design and addressing missing information for enhanced store presentation.· Coordinate cross-departmental communications to facilitate installation logistics, resolve billing discrepancies, and confirm project specifications, while ensuring all documentation is accessible for team reference.

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  XPO Logistics, Inc.

  • North Richland Hills, Texas, United States

  • Collections Specialist

    • May 2022 - Dec 2023
    • North Richland Hills, Texas, United States

    · Communicated with clients to update and verify accurate contact and billing information, ensuring data integrity across the company's accounts.· Provided clients with information on outstanding balances and dispatched invoices to facilitate timely payment and account reconciliation.· Compiled and relayed comprehensive account updates to the sales team, supporting refund processing and third-party collections efforts

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  National HME

  • Fort Worth, Texas, United States

  • Dispatcher

    • Jan 2021 - May 2022
    • Fort Worth, Texas, United States

    · Provided comprehensive customer support by responding to incoming calls and emails, addressing patient and hospice inquiries with a compassionate and positive demeanor.· Coordinated logistics for deliveries by scheduling drivers and optimizing routes to adhere to established delivery windows and timeframes.· Facilitated conflict resolution pertaining to equipment issues or scheduling discrepancies, and regularly communicated with branch management regarding inventory levels, technician support needs, and feedback from patients, families, and hospices.

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  L'Oréal

  • Plano, Texas, United States

  • Customer Service Associate

    • Sep 2020 - Jan 2021
    • Plano, Texas, United States

    · Addressed customer inquiries and provided detailed product information, enhancing customer understanding and satisfaction with Lancome Cosmetics.· Resolved accounting-related issues, including inquiries, refunds, and payment discrepancies, to support sales promotion integrity.· Maintained comprehensive call logs to ensure continuity of service and informed follow-up by subsequent customer service representatives.

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  Eisenhower Center

  • United States
  • Hospitals and Health Care
  • 200 - 300 Employee

  • Rehabilitation Associate/ Patient Attendant

    • Nov 2018 - Apr 2020

    · Provided comprehensive support for patients' daily living activities, including personal care and mobility assistance.· Conducted training for new staff on patient care protocols and completed daily documentation, while effectively managing patient schedules and coordinating transportation for appointments.

  • Rehabilitation associate

    • Aug 2016 - Nov 2018

    · Managed a team, ensuring efficient workflow coordination, schedule alignment, and maintenance of positive workplace dynamics.· Compiled and submitted detailed reports regarding staff performance, inventory discrepancies, and customer feedback for executive review.· Resolved customer concerns effectively, fostering a welcoming environment and promoting satisfaction with service and product quality.