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Tiana Shell is a seasoned retail and management professional with 20+ years of experience in leadership, customer service, and sales. She has held various positions, including Sales Support Manager at DICK'S Sporting Goods and Customer Service Manager at Cornerstone Specialty Wood Products, LLC. Tiana holds a Bachelor of Science degree in Business and certifications as a Certified Pool Operator and CPR/AED for Professional Rescuer.

Credentials

  • Certified Pool Operator
    National Swimming Pool Foundation
  • CPR/AED for Professional Rescuer
    American Red Cross

Experience

    • United States
    • Warehousing and Storage
    • 1 - 100 Employee
    • Customer Service Manager
      • Jan 2023 - Present

    • Administrative Specialist
      • Nov 2020 - Jul 2023

      Cornerstone Specialty Wood Products sells and services custom coated mezzanine flooring panels. We partner with ISO 9001 certified Universal Woods, Inc, Louisville, KY who pioneered the development of a unique environmentally friendly coating and curing technology.

    • School Manager
      • Nov 2016 - Aug 2018
      • Cincinnati

  • DICK'S Sporting Goods
    • Cincinnati Area, KY
    • Sales Support Manager
      • Nov 2009 - Oct 2016
      • Cincinnati Area, KY

      Being the leader of the operational support staff, is managing the core of the store. The sales support center consists of the freight team, the processing and integrity of inventory, all back office procedures, and front end operations. Some of these tasks are the behind-the-scenes procedures that make a customers' shopping experience smooth sailing. However, the main objective of any manager is to inspire and drive their team to success. When your employees are successful and happy, the business is successful and customers are satisfied.

    • Medical Eligiblity Counselor
      • Jan 2014 - Jul 2014
      • Cincinnati, Ohio Area

      Determined patient's eligibility for medical and other state-funded programs and acted as an authorized representative in the patient's behalf throughout the application progress. Duties included gathering abundant amounts of accurate information and evidence to support the case, meeting application deadlines, requesting hearings if needed, and staying current on laws and application processes.

  • Kids First Sports Center
    • Cincinnati, Ohio Area
    • Aquatics
      • Aug 2001 - Dec 2009
      • Cincinnati, Ohio Area

      I began my venture at Kids First Sports Center as a Swim Instructor. Teaching is a passion, I received recognition for being "Teacher of the Term" multiple times and "Teacher of the Year". Because of my strong leadership skills, I was soon promoted to Assistant Manager then Aquatics Director.

Education

  • 2013 - 2015
    University of Phoenix
    Bachelor of Science (B.S.), Business
  • 2004 - 2005
    Southern Ohio College
    Associate of Arts (AA), Business Administration and Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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