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Bio

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Tiana Diaz is a seasoned marketing professional with 4+ years of experience in public relations, event planning, and social media marketing. She has a strong background in customer service, leadership, and project management. Diaz holds a Bachelor of Arts degree in Public Relations/Marketing from Simmons College and is certified as a Microsoft Office Specialist.

Credentials

  • Certified Technical Writer
    Bunker Hill CC
    May, 2019
    - May, 2026
  • Microsoft Office Specialist
    International College of Technology
    Mar, 2006
    - May, 2026

Experience

  • BOND Civil & Utility Construction
    • Medford, Massachusetts, United States
    • Proposal & Communications Coordinator
      • Jul 2020 - Present
      • Medford, Massachusetts, United States

    • United States
    • Construction
    • 1 - 100 Employee
    • Marketing Communications Coordinator
      • May 2018 - Jul 2020

      • Manage the internet and intranet websites, which includes conveying updates, creative content, posting media files.• Write internal and external communications for parent company and subsidiaries• Write project case studies, blog series, and social media content• Coordinate and manage photography sessions• Collaborate with subsidiaries to complete marketing projects• Provided administrative support by maintaining all marketing supplies, shipping inquiries and vendor management.• Provided marketing support by traveling to the other BOND office locations in New York, Connecticut, and Rhode Island to help with grand opening, ceremonies, office support, etc.

    • Administrative Assistant
      • Nov 2015 - May 2018

  • Hertz
    • Greater Boston Area
    • Customer Service Coordinator
      • Jul 2011 - Nov 2015
      • Greater Boston Area

      • Successfully developed fleet system to decrease peak season wait times.• Proven conflict/resolution skills in customer and colleague interactions in a fast paced office environment. • Coordinate and process rental contracts, reservations, and discounted rates for corporate partnerships.• Received several awards and accolades highlighting my exceptional customer service skills.• Manage independent location with little to no supervision from upper management.• Work proactively to resolve customer service and or fleet issues with colleagues. • Ability to effectively address and proactively resolve customer service issues and accommodations.

  • United4Defense
    • Cambridge, MA
    • Event Coordinator Intern
      • Aug 2014 - Dec 2014
      • Cambridge, MA

      • Updated and managed Facebook and Twitter social media channels. • Managed website that highlighted upcoming events and relevant articles using Word Press.• Coordinated monthly networking event for members (booking speaker, setting up event space, sourced and managed catering).• Designed event invitations and marketing posters using Mail Chimp and PowerPoint.

    • Marketing Intern
      • Sep 2013 - Dec 2013
      • Greater Boston Area

      • Coordinated the production and distribution of communication material with outside vendors • Assisted with the planning of member orientations and events• Consistently managed BNNTV social media channels using Hootsuite• Increased awareness for station programming through social media management• Wrote and edited content for BNNTV's annual Boston Profile segment• Performed data entry related to marketing and membership department databases and researched media contacts• Maintained media outreach database• Updated and edited member profiles using the CiviCRM database• Engaged in research as necessary to assist marketing department with projects and strategies

    • Client & Project Manager
      • Sep 2013 - Dec 2013
      • Boston, MA

      • Coordinated all client meetings and maintained client communication• Wrote and edited proposal for client• Managed project task of creating two newly designed brochures for the Boys & Girls Clubs of Boston• Presented final contracted pamphlets to client to be used during corporate events, college fairs, etc... to increase volunteer awareness for the non-profit

Education

  • 2011 - 2014
    Simmons College
    Bachelor of Arts (B.A.) Cum Laude, Public Relations/Marketing
  • 2010 - 2010
    Oglethorpe University
    Communication and Media Studies
  • 2007 - 2009
    Georgia State University Perimeter College
    Associate of Arts - AA, Journalism Professional Writing

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Marketing and Advertising”

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