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Tia Maxwell profile image

Tia Maxwell

Assistant Banquet Manager at Gaylord National Resort & Convention Center
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Hospitality professional with event management and customer service expertise.
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Location
Enola, Pennsylvania, United States, US
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Bio

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Tia Maxwell is a hospitality professional with experience in event management, customer service, and operations. She has worked in various roles, including Assistant Banquet Manager, Event Experience Manager, Food Server, Activities Intern, and Birthday Party Host. Tia holds a Bachelor of Science degree in Hospitality Administration/Management from Slippery Rock University of Pennsylvania and has certifications in Sustainability and ServSafe Food Handler.

Credentials

  • Sustainability Certification
    Slippery Rock University of Pennsylvania
    May, 2021
    - May, 2026
  • ServSafe Food Handler
    ServSafe
    Feb, 2020
    - May, 2026

Experience

  • Gaylord National Resort & Convention Center
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Banquet Manager
      • Jul 2023 - Present

    • Event Experience Manager
      • May 2022 - Present

  • Harvest Seasonal Grill & Wine Bar
    • Food Server
      • Aug 2021 - May 2022

      Exude excellent customer service, while serving and upselling farm to table cuisine

  • Spectrum Resorts
    • Gulf Shores, Alabama, United States
    • Activities Intern
      • May 2021 - Aug 2021
      • Gulf Shores, Alabama, United States

      • Create promotional ads for different campaigns• Design and develop events for guests and owners• Coordinate event schedules and supervise activities on-premise• Elevate sales within the food and beverage and activities department • Direct department meetings and meet with superiors to discuss project conditions and workflow

  • Taste Agave Tequila and Taco Bar
    • Harrisburg, Pennsylvania, United States
    • Lead Server
      • May 2019 - Jul 2020
      • Harrisburg, Pennsylvania, United States

      Serve and educate guests on Mexican cuisine and beverages with excellent customer service. Solve all concerns and recommend commonly paired menu items. Handle multiple phone lines and organize party registrations.

  • Express Employment Professionals Franchising
    • Lemoyne, Pennsylvania, United States
    • Event Assistant and Housekeeping
      • Dec 2017 - Aug 2019
      • Lemoyne, Pennsylvania, United States

      Through a temporary staffing agency, I worked for The JDK Group as part of the event staff.

  • Skyzone Trampoline Park
    • Harrisburg, Pennsylvania, United States
    • Birthday Party Host
      • Jun 2015 - Jul 2017
      • Harrisburg, Pennsylvania, United States

      Coordinate with families to create an ambiance desired by birthday kids. Follow and administer strict time schedules every hour. Inform guests of safety precautions and enforce jumping guidelines.

Education

  • 2016 - 2021
    Slippery Rock University of Pennsylvania
    Bachelor of Science - BS, Hospitality Administration/Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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