Experience

• 

  Sheridan Nurseries Limited

  • Canada
  • Retail
  • 200 - 300 Employee

  • Wholesale Sales Representative

    • Mar 2020 - Present

  • Guest Service Representative

    • Mar 2015 - Mar 2020

    - Responsible for all Sheridan Nursery orders for Kent Building Supplies, Canadian Tire, Central Home Improvement, Rona, Sobeys and some Independent Garden Centres.- Coordinate the movement of plant material to Canada's East Coast.- Process guests orders and maintain them in the SBI system.- Review invoices to ensure correct costing was charged.- Maintain customer records by updating customer information.- Manage business related communications and provide a timely response.- Developed excellent relationships with internal and external guests, including Account Managers,Assistants, Growers, and Transportation Companies.- Able to meet deadlines with a sense of urgency, using time management and prioritizing tasks.

• 

  Sunterra Quality Food Markets Inc.

  • Calgary, Canada Area

  • Customer Service Representative

    • Jan 2013 - Jun 2014
    • Calgary, Canada Area

    - In a call center atmosphere I was responsible for answering phone calls and respond to customers requests, sell products and input customer orders into the Caterease program.- Provide customers with product knowledge, upsell products and services, transfer customer requests to the appropriate department.- Identify, research and resolve customer issues.- Follow up on customer inquiries that weren't immediately resolved.- Research billing and misapplied payments and other assigned duties.

• 

  Cater 4 kids

  • Calgary, Canada Area

  • Kitchen Manager

    • Nov 2010 - Jan 2013
    • Calgary, Canada Area

    - Responsible for opening and closing the commercial kitchen.- Supervising all kitchen staff.- Place daily orders with suppliers.- Prepare and deliver lunches to various schools on tight deadlines.- Provide superior customer service to all customers in person and on the phone.- Enter orders on in house order system and answer all phone calls and emails from customers.

• 

  Loblaw Companies Limited

  • Canada
  • Retail
  • 700 & Above Employee

  • Buyer

    • Jun 1998 - Apr 2002

    - Responsible for placing orders of Fresh Chicken, Fresh Turkey, Frozen Chicken and Frozen Packaged Foods for the Saskatchewan and Manitoba warehouses.- Communicated with Vendors to resolve stock issues and pricing discrepancies.- Communicated with Warehouses to resolve stock issues.- Reconciled pricing on invoices.- Processed invoices.- Developed and maintained professional relations with all vendors.

  • Assistant Category Manager - Bakery

    • Jan 1996 - Jun 1998

    - Executed and completed new item set up for Extra Food stores.- Executed and completed the item discontinuation process.- Created Plano Grams for Extra Foods stores.- Responsible for cost and retail changes for Extra Foods stores.- Worked with supply chain for the distribution of products.- Developed and maintained professional relations with Bakery Managers.

  • Buyer

    • Oct 1993 - Jan 1996

    - Responsible for placing Fresh Beef and Frozen Packaged Products for all Saskatchewan and Manitoba warehouses.- Responsible for timely purchasing and inventory rotation for fresh product.- Determined exact levels of inventory and maintained optimal quality control.- Developed and maintained professional relations with all vendors.- Reconciled invoice pricing and processed invoices.- Costed and created po's.- Learned and maintained in house computer system.