Experience

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  Sight Partners

  • Capital Markets
  • 1 - 100 Employee

  • Systems Administrator II

    • Mar 2023 - Present

  • Healthcare IT

    • Mar 2021 - Present

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  Northwest Eye Surgeons

  • Greater Seattle Area

  • Helpdesk Analyst

    • Sep 2015 - Mar 2021
    • Greater Seattle Area

    • Provide remote and on-site support for 7 locations, 250+ devices, and 200+ users.• Configure and support PCs, laptops, and peripheral hardware that includes ophthalmic devices, Apple iPads, and Chromebooks.• Support Microsoft Windows 7 and 10.• Install, configure, and support in-house and 3rd party software and upgrades.• Administer and support Microsoft Office Suite & Outlook and VMWare.• Troubleshoot network and connectivity issues.• Client administration in a Windows Environment.• I utilize Kace System Management to keep track and update tickets. • Develop support and training tools that increase system usability.• Develop both technical and end-user documentations.• Troubleshoot and Administer Avaya IP Office phones.

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  T-Mobile

  • Bothell, Washington

  • Quality Assurance Intern

    • Jan 2015 - Jul 2015
    • Bothell, Washington

    • Demonstrated an understanding of the backend testing and database flow.• Reviewed Functional Specification Documents to create Test Plans.• Created test cases and executed mapping test cases to HP’s Quality Center.• Used SQL Queries in SQL Server to run test on backend tables and reports.• Detected defects and communicated via HP’s Quality Center to be debugged.

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  Ross Stores, Inc.

  • Greater Seattle Area

  • Store Protection Specialist

    • Jun 2010 - Jun 2015
    • Greater Seattle Area

    Loss Prevention Specialist-• Train approximately 4-5 store associate and team members on safety and shortage culture accordingly to company standards on a daily basis.• Communicated daily theft and shortage events to district manager via E-mail.• Demonstrate a command presence and professional appearance, while monitoring, responding to, and communicating any safety or theft incidents.Stocker-• Unloaded shipment trucks and sorted boxes while distributing out products to specified locations on the sales floor daily.• Carried boxes from 30-70 lbs to be processed then put on the sales floor.• Developed and maintained product knowledge.

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  Year Up

  • Seattle,Wa

  • Student

    • 2014 - 2015
    • Seattle,Wa

    At Year Up Puget Sound I endured a 6 month long IT and Professional Development course. During my time here I took classes such as IT Comp, Quality Assurance, Business Communications, Business Applications, and Public Speaking. Year Up has helped me improved my overall IT skills and has motivated me to continue to pursue a career in IT. Year Up also strengthen other skills such as critical thinking, working in a group, public speaking, professionalism, and leadership.

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  Shore to Sea

  • Greater Seattle Area

  • Check in Agent

    • Mar 2008 - Sep 2010
    • Greater Seattle Area

    • Provided a high level of customer service, checking and inserting passport information into database while being very quick and precise• Set up credit card charge accounts for on board uses

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  Hollywood Video

  • Greater Seattle Area

  • Shift Manager

    • Jun 2008 - Mar 2010
    • Greater Seattle Area

    Cashier-• Handled large amounts of money transactions, greeted every customer coming in and thanking customer by name after their purchase as they leave, up selling by offering concession and monthly subscriptions every transaction.Shift Manager-• Supervised a small group of 2-3 employees, delegating the day’s task while using my best time management skills to ensure the tasks get done. • Ensured high levels of customer service and maintained organization of sales floor daily• Ensured company security procedures are followed at all times