Experience

• 

  Capita

  • Cape Town Area, South Africa

  • Customer Service Advisor

    • Nov 2019 - Jan 2022
    • Cape Town Area, South Africa

• 

  Woolworths Financial Services

  • Cape Town Area, South Africa

  • FICA Consultant

    • Aug 2019 - Oct 2019
    • Cape Town Area, South Africa

• 

  Discovery Limited

  • Cape Town Area, South Africa

  • Health Professional Consultant

    • Sep 2015 - May 2018
    • Cape Town Area, South Africa

    Answering inbound calls timeously and professionally.Manage all queries through to resolution.Co-ordination of own administrationMaintaining accurate details and statistics of all queries.Providing product information to all Discovery Health professionals in line with standards and protocols.Ownership and accountability of all telephonic and written queries.Ensuring resolution to first time queries.

• 

  Webhelp SA

  • Cape Town Area, South Africa

  • Customer Service Specialist

    • Feb 2015 - Aug 2015
    • Cape Town Area, South Africa

    -deal directly with customers either by telephone or electronically.-respond promptly to customer inquiries.-handle and resolve customer complaints.-obtain and evaluate all relevant information to handle product and service inquiries.-provide pricing and delivery information.-perform customer verification.-process orders, forms, applications and requests.-organize workflow to meet customer time frames.-direct requests and unresolved issues to the designated departments.-manage customers' accounts.-keep records of customer interactions and transactions.-record details of inquiries, comments and complaints.-record details of actions taken.-prepare and distribute customer activity reports.-communicate and coordinate with internal departments.-follow up on customer interactions.-provide feedback on the efficiency of the customer service process.

• 

  Louis Karol Architects

  • Cape Town Area, South Africa

  • Interior Designer

    • Jan 2014 - Dec 2014
    • Cape Town Area, South Africa

    My responsibilities included:-Understand the client needs and design the interiors to suit their expectations. -Study the architectural plans and understand the network for water supply, electricity supply or the drainage systems before designing the interiors. -Make an estimation for the raw materials and tools that need to be arranged for making changes in the interiors.-Consult the clients on erecting pillars or horizontal bars, reshaping the windows or doors, fixing and choosing tiles and colouring the walls, etc. -Purchase decorative items such as paintings, vases, statues, plants, show pieces, etc., to match the interiors. -Plan the layout for placing the furniture, draft and design FF& E and sanitary schedules.-Plan and design the interiors of the hotels, retail centres, offices, etc., as per the requirements of the clients, providing presentations e.g. rendered drawings together with material boards. -Design and draw up joinery for bedrooms and kitchens adhering to dimension standards for furniture design.-Coordinate with workers and subcontractors to make sure that the work is being executed as per the plans.-Visualize the designs and prepare 2D and 3D images using Auto CAD, Sketchup Pro and Photoshop CS6.-Make sure that the interior designing plans are consistent with the architectural plans and environmental laws as well as familiarizing myself with the Building Regulations.-Research to stay updated with the latest designing techniques, local designs and modern trends in interiors.

• 

  Higher Diploma - Design Time

  • Observatory- Cape Town

  • Graduate

    • Jan 2012 - Dec 2013
    • Observatory- Cape Town

    Courses included:-Design-Draughting-Presentation Drawing-Computer skills; i.e Auto CAD, Sketchup Pro, Photoshop CS6 and Corel Draw, 2D and 3D drawing programs.-Building Construction-Council Submission-Textile Design-Product Design-Model Making-Design Competitions-Introduction to the Law of Contract and Copyright-The History of Interiors and Architecture-Photography-Portfolio Presentation and Career Preparation

• 

  Woolworths Financial Services

  • Observatory, Cape Town

  • Debt Collector

    • Aug 2009 - Dec 2011
    • Observatory, Cape Town

    My responsibilities included:-Collected payments on past due bills.-Created a list of people who had not made payments.-Organized list according to severity of delinquency.-Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases.-Called customers using telephone.-Utilized computer systems to handle skip tracing.-Informed clients of overdue accounts and amount that were currently owed at the time.-Attempted to collect payment.-Ensured all customer information is correct, including phone numbers and addresses.-Listened to customer's story and determine if debt could be collected.-Set up repayment plans and new terms of sale.-Offered advice and referred customers to debt counselors.-Recorded new commitment to repay debt.