Experience

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  Self-Employed

  • Consultant

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  Self employed

  • Chicago Based

  • Consultant

    • Jun 2018 - Present
    • Chicago Based

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  First Student

  • Central Region

  • Location Manager

    • Apr 2017 - Nov 2017
    • Central Region

    Location Manager responsible for a 200+ employee, 170 school bus, depot. Accountable for management of customer contracts, invoicing, AP & AR, customer service, operations, recruitment, employee retention, business development and P & L performance. Turned around Location from an overall ranking of 394 out of 440 to an overall ranking of 283 in 5 months. Improved safety standards audit results from 38% to 94%.

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  Chicago Public Schools

  • Various

  • Manager

    • Jun 1996 - Mar 2017
    • Various

    June 1996 - Quality Assurance Coordinator, Food ServicesCreated SOP manual for daily operations in 750 school lunchrooms. Completed on site reviews for Quality Control with adherence to established Federal, State and local governmental regulations, policies and procedures.January 1997 - Compliance Coordinator, Food ServicesManaged Lunchroom Operations for 127 schools. Responsible for training and ensuring compliance of Applications for National School Breakfast, Lunch, After School, Summer and Winter feeding programs, critical for funding of Chicago Public Schools. Responsible for operational compliance in food service areas of 127 schools including staffing, training and continuous improvement practices.April 2003 to March 2018 - Manager of Warehouse and Distribution operations for Chicago Public Schools, servicing an internal mail service to 800+ school, administrative buildings and sister governmental agencies. Responsible for management of all aspects of supply chain operations. Initiated furniture donation program for CPS saving in excess of $5.4 million net, in FY15 (an increase of 56% on prior year). Streamlined staffing levels with a 46% reduction. Initiated new positions & revised job descriptions. Vet external and internal furniture and supply donations ensuring cost effectiveness and district needs are exceeded. Manage 330,000 square feet of warehousing space in two buildings. Responsible for fleet management of 20+ vehicles. Responsible for hiring, training and disciplinary action for all members of the Warehouse & Distribution Team.

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  Westin Hotels & Resorts

  • Michigan Avenue, Chicago

  • Convention Services Manager

    • Dec 1992 - May 1996
    • Michigan Avenue, Chicago

    December 1992 - Manager of Room Services, initiated TQM for department, focusing on direct line of sight to customer and continuous improvement practices. Primary concentration on customer service. Created an up-selling program, driving a 14% increase in departmental revenue.May 1993 - May 1996 Convention Services Manager responsible for planning and executing corporate group stays for City, National and Worldwide Convention Managers and Meeting Planners. Responsible for booking guest rooms, planning meetings, transportation, catering and social events for companies attending and participating in City Wide market segment, for conventions in Chicago. Researched and initiated the use of a software catering planning program to expedite and clarify room layouts for all events. Member of Association of Convention Operations Management (A.C.O.M.)

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  Hyatt Hotels Corporation

  • Various Hyatt Hotels & Resorts

  • Manager

    • Apr 1988 - Dec 1992
    • Various Hyatt Hotels & Resorts

    1988 - 1989 - Hyatt Lincolnwood Hotel, Skokie, Illinois Food & Beverage outlet manager responsible for room service, a three meal restaurant, bar, and a fine dining restaurant.November 1989 - Hyatt Beaver Creek Resort, Beaver Creek, Colorado, Opening Team Manager of Room Service, In Room Bar & Deli outlet operations.May 1990 - Hyatt Regency Suites, Chicago, Illinois - Pre-opening Manager in room service, in room bar and a full service deli outlets. August 1990 - Hyatt Regency Suites, Chicago, Illinois - Manager of Jaxx Bar &RestaurantSeptember 1992 - Hyatt Regency Suites, Chicago, Illinois - Banquet Manager

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  Royal Scot Hotel, Edinburgh, Scotland

  • Chef de Rang

    • 1974 - 1981