Experience

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  Viking Cruises

  • Boston, Massachusetts

  • Sales Consultant

    • Sep 2015 - Present
    • Boston, Massachusetts

    Sales and service to clients and prospects, including the handling of complex itineraries and pricing plansHandle inbound sales calls from prospective passengers, identify their needs and provide a solution, sell the Viking Cruises benefits and complete the reservation booking processMake follow-up outbound calls to prospectivecustomers to provide additional information, overcome objections and finalize booking for a reservationCoordinate travel arrangements for high-end customers, including hotels and air travelAct as a knowledgeable resource and consultant to Travel Agents assisting them to complete sales for their customers, including outbound follow-up as neededMaintain individual sales and service quality goalsProcess itinerary changes, payments and requests for brochures as needed

• 

  Triton Technologies, Inc.

  • Sales Representative

    • Mar 2015 - Jun 2015

    Triton sells self-improvement products from calls generated by television, radio, and print advertisements.

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  Monster Government Solutions

  • Maynard, Massachusetts

  • Account Manager

    • May 2005 - Dec 2013
    • Maynard, Massachusetts

    ·     Provide support to HR users and applicants who use USAJOBS and Hiring Management·     Support Applicants to successfully apply to agency vacancies and manage their application.·     Troubleshoot technical issues and work with internal parties and clients to bring issue to a resolution·     Provide timely and accurate updates to customers until there is complete resolution.·     Train and Coach team members on proper team procedures·     Provide timely resolution of HR customer and applicant inquiries and issues.·         Support agency HR users on the best-practice uses of USAJOBS and hiring management to maximize their return on investment.Customer Service/Call Center Representative  Monster Worldwide, Maynard Massachusetts·         Manage inbound calls from job seekers requesting assistance with online job applications·         Assist sales representatives with technical questions in a timely and professional manner·         Assist employers with creation of job postings, payment of invoices, product information and other general help.