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TN

Thomas Norton

Second Line Support Engineer at Leap IT Ltd
Intro Book
Thomas Norton is a seasoned IT professional with expertise in computer hardware, software, and networking, holding a Level 3 Unified Communications Technician Apprenticeship from Solihull College & University Centre.
  • Claim this Profile
Location
United Kingdom, GB
Skills
  • Information Technology
  • Computer Hardware
  • Microsoft Excel
  • Computer Hardware Troubleshooting
  • Computer Maintenance
  • Show all
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Bio

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Mar, 2024
    - Apr, 2026
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Nov, 2023
    - Apr, 2026
  • 3CX Advanced Certified Engineer
    3CX
    Sep, 2022
    - Apr, 2026
  • 3CX Intermediate Certified Engineer
    3CX
    Mar, 2022
    - Apr, 2026
  • Bitdefender Certified MSP Technical Specialist
    Bitdefender
    Mar, 2022
    - Apr, 2026
  • 3CX Basic Certified Engineer
    3CX
    Nov, 2021
    - Apr, 2026
  • Cloud Tech Associate: Disaster Recovery
    Acronis
    Nov, 2021
    - Apr, 2026
  • Level 3 - Unified Communications Technician - Distinction
    City & Guilds
    Nov, 2021
    - Apr, 2026
  • Cloud Tech Associate: Backup
    Acronis
    Oct, 2021
    - Apr, 2026
  • Cloud Tech Foundation
    Acronis
    Oct, 2021
    - Apr, 2026
  • MTA: Networking Fundamentals
    Microsoft
    Mar, 2021
    - Apr, 2026
  • Microsoft 365 Certified: Administrator Expert
    Microsoft
    Jan, 2024
    - Apr, 2026
  • Microsoft 365 Certified: Endpoint Administrator Associate
    Microsoft
    Oct, 2023
    - Apr, 2026

Experience

  • Leap IT Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Second Line Support Engineer
      • Jan 2023 - Present

    • First Line Support Engineer
      • Dec 2021 - Dec 2022

    • Apprentice First Line Support Engineer
      • Jun 2021 - Nov 2021

  • Global Broadcast Installations LTD
    • Apprentice Broadcast Installer
      • Jun 2019 - Jun 2021

    • Industry Work Placement
      • Feb 2019 - May 2019

Education

  • 2019 - 2021
    Solihull College & University Centre
    Level 3 Unified Communications Technician Apprenticeship, Information Technology
  • 2017 - 2019
    Solihull College & University Centre
    Level 3 Extended Diploma in Networking and Systems Support, Information Technology
  • 2012 - 2017
    St Peter's Catholic School
    GCSE's

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Industry Focus. “IT Services and IT Consulting”

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