Experience

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  ScottCare Cardiovascular Solutions

  • Cleveland, Ohio, United States

  • IT Manager

    • Sep 2023 - Present
    • Cleveland, Ohio, United States

• 

  TimeKeeping Systems, Inc.

  • Solon, OH

  • Product Support Specialist

    • Jul 2017 - Aug 2023
    • Solon, OH

• 

  Flynn Restaurant Group

  • Independence, OH

  • Information Technology Contractor

    • Jun 2017 - Jul 2017
    • Independence, OH

    Working with a team of contractors and Flynn staff to support major network and telephony hardware upgrades across the Flynn Applebee's markets in multiple US states.

• 

  PNC Bank

  • Cleveland, OH

  • Technical Platform Specialist II

    • Mar 2006 - Oct 2016
    • Cleveland, OH

    Tier 3 Desktop Support, focus on monthly deployment of Microsoft Security Patches to 80,000 Win 7 PCs, 6000 Windows W03/W08 servers, and 5000 WXP and Win 7-based Diebold, Wincor, & NCR ATMs. Deployment includes testing, troubleshooting, coordination, scheduling, actual deployment, and validation.Also backup for Symantec Antivirus support, including deployment and management via the SEP Management Console.

• 

  Invacare

  • Elyria, OH

  • Client Systems Administrator

    • Oct 1999 - Mar 2006
    • Elyria, OH

    - Client systems evaluation, implementation, administration, and documentation. Tier-3 support for client hardware and software issues. Provide backup support for NT administrators and LotusDomino administrator.

• 

  Xerox Connect

  • Cleveland/Akron, Ohio Area

  • Senior Support Engineer

    • Sep 1997 - Oct 1999
    • Cleveland/Akron, Ohio Area

    Function as a part of a team of consulting/support professionals to deploy, implement, support and troubleshoot client PC and network systems in a wide variety of environments and situations.

• 

  Picker International, Inc.

  • Highland Heights, OH

  • Technical Drafting and Design Coordinator

    • Sep 1989 - Sep 1997
    • Highland Heights, OH

    A full range of CAD and traditional drawing and design/coordination responsibilities; also supported hardware and software for all departmental PC systems; design and implementation of departmental intranet pages; assisted in support for UNIX-based MicroStation CAD workstations. As a part of my duties in this position, I was responsible for redesigning our production drawing standards from D-size to ledger-size, including the production of all new technical documentation for equipment installation.