Experience

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  Alchemy Global Solutions

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Customer Support Associate

    • Mar 2024 - Present
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• 

  Hytech

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Customer Service Associate

    • Sep 2023 - Feb 2024
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    * Provide front-line support to our customers via live chats, phones, and email.* Answering queries and resolving client issues regarding our products, platforms, and promotion.* Address customer feedback as well as complaints professionally.* Record and update customer data and other relevant information when necessary.* Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

• 

  TDCX

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • CRISIS MANAGEMENT SPECIALIST

    • Mar 2022 - Sep 2023
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    • Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies.• Maintain high level of confidentiality while performing investigations. Pre-authentication of user identity and Safe guard user & clients sensitive information.• Document investigations comprehensively through written reports. System navigation on workflow & required documentations.• Assist with escalated issues and initiate the user dispute request process. Promises and associated behaviors that will be expected to hold accountability & maintain consistency on a high standard of services. Ensure making correct expenses decisions and record all the actions correctly according to the policies. All interactions are meet client's professional standards.• Educate users on how to maintain security and safety.• Interface with internal communications and eloquent in writing communication.• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

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  Digi Telecommunications

  • Shah Alam, Selangor, Malaysia

  • Customer Service Consultant

    • May 2020 - Feb 2022
    • Shah Alam, Selangor, Malaysia

    Handling inbound calls from Malaysian and Foreigner Digi users to solve on their issues. Help out new agents on buddies calls and being a Person Of In charge on sharing the knowledge for the newbies. Helping on Traffic Controller to handle the OMC projects.

• 

  Aegis BPO Malaysia Sdn Bhd

  • Subang Jaya, Selangor, Malaysia

  • Customer Service Agent

    • Jul 2018 - Apr 2020
    • Subang Jaya, Selangor, Malaysia

    Handling inbound calls from Singaporeans . Resolve customer complaints via phone, email, mail. Reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

• 

  Sudong Career - (Member of Singtel Group)

  • Klang, Selangor, Malaysia

  • Telesales Consultant

    • Aug 2016 - Jul 2018
    • Klang, Selangor, Malaysia

    Handling inbound calls from Singapore customer. Promoting about the products for thepostpaid mobile and Fiber Broadband. Booking appointment for the Fibre and Broadband installation base of customer prefer time & date