Experience

• 

  Intrexon Corporation

  • Help Desk Specialist

    • Nov 2017 - Feb 2018

• 

  Hughes Network Systems

  • Germantown, MD

  • Desktop Support Technician

    • Apr 2015 - Jan 2017
    • Germantown, MD

    This position provides tech support of the satellite internet system offered by Hughes.● Main channels: Community support website and Twitter● Tier 4 Executive support● Remote troubleshooting of customer equipment with dispatch capabilities● Collaborating and coordinating with supporting departments to facilitate customersatisfaction.● Handling 20-25 different cases per day via requests for assistance through Main Channels● Troubleshooting and providing support for Windows, Mac, and Mobile users includingsmall support for third party software.● Using written and verbal communication skills to provide top of the line customer service

• 

  Geek Squad

  • Rockville, MD

  • Help Desk/Consultation Agent

    • May 2013 - Jan 2015
    • Rockville, MD

    A Geek Squad consultation agent is a brand ambassador for both the Geek Squad and Best Buy brands.- Provided Technical support and managed the Geek Squad check-in and check-out experience for clients to a large-end-user base. This includes support for viruses, ad-ware, Malware, Trojan Horse infections and many more. - Logged hundreds of hours troubleshooting, diagnosing, and repairing client devices ranging from desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.- Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.- Provided computer help desk support via telephone communications with end-users.- Configured New client devices with all essential and customer preferred software and settings. Also conducted new user training on brand new products and technologies.- Trained multiple new employees in customer service, troubleshooting and diagnosing devices, and company proprietary software/tools.

• 

  NTADesigns

  • Freelancer

  • Web Design Freelancer

    • Jan 2011 - Dec 2014
    • Freelancer

    A hobby of mine that I enjoy. I have gained many skills as a freelancer. It has allowed me to build on my leadership and customer service skills. Working for yourself is a great way to learn all aspects of business, which then I feel transitions well in learning how to improve productivity.