Experience

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  Direct Couriers

  • Australia
  • Truck Transportation
  • 200 - 300 Employee

  • Transport Allocator

    • Apr 2023 - Present

  • Customer Service Representative

    • Dec 2022 - Apr 2023

• 

  FRF Holdings Pty Ltd

  • Sydney, New South Wales, Australia

  • Truck Driver

    • Nov 2021 - Dec 2022
    • Sydney, New South Wales, Australia

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  Superseal Protective Coatings

  • Sydney, New South Wales, Australia

  • Waterproofer

    • Apr 2021 - Oct 2021
    • Sydney, New South Wales, Australia

    I’m part of the Sydney Metro – Central Station Project. We provide waterproofing solution for the tunnels using PVC or liquid solutions such as Epoxy (oil based) and Sika Plug (water based). We also provide Sika Injection solution as after concrete waterproofing solution.All walls for the underground levels of the new Sydney Metro station are covered by PVC solution, welded on washers previously nailed to the original wall with geofabric.

• 

  Bradesco

  • Brazil
  • Banking
  • 700 & Above Employee

  • Administrative Supervisor II

    • May 2014 - Feb 2016

    I worked directly with the management of a large-sized branch in a very popular and highly-populated area. My key responsibilities included: • Human Resource management for 18 employees as well as contractor management• Working with customer care and the ombudsman through internal communication channel• Attending to compliance demands and analyzing money laundering activities • Investigating frauds and scams • Assisting the legal department and representing the bank in court as required• Management of the costs reaching the branch final operational result • Setting team goals and KPI’s• Maintenance of the general daily branch routine• Analysis and registration of Power of Attorney• Analysis, inspection and approval of new bank accounts• Analysis, inspection and approval of new loan contracts

  • Administrative Supervisor

    • Jun 2012 - Apr 2014

    I was part of the management team of a medium sized branch and was introduced to administrative routines such as:• Treasury and cash management: receiving cash orders from security companies and placing them in the branch vault following specific security steps; managing the cash flow ongoing and outgoing from the cashiers• Internal accounting and bookkeeping: checking eventual issues (losses or gains) and ensuring the balances match • Quality agent: making sure the workers, contractors and the branch daily routines operated under the company standard policies and procedures• Zero waste agent: responsible for administrating the purchase and usage of the branch materials as well as the managing the responsible use of electricity to avoid waste of power consumption

  • Assistant Business Accounts Manager

    • Jun 2011 - May 2012

    As part of the branch Commercial Team, I was responsible for the customer service of business accounts.• Costumer service for high-income costumers • Selling and offering of banking products (including insurances, personal loans, credit cards, investment management, retirement planning, automobile finance and a number of other products)

  • Debt Collection Manager

    • Jun 2011 - Aug 2011

    Responsible for contacting indebted costumers and offering renegotiation of debts. I had a branch budget to follow and had to determine which conditions the renegotiation could be used in order to achieve a better offer for the customer, without compromising the branch forecast and financial expectations.

  • Customer Service Assistant & Opening Accounts

    • Jan 2011 - May 2011

    Responsible for identifying particular needs and understanding customers future plans; introducing the customer to the banks many services, and opening an account that best suited their needs in order to establish future customer loyalty. • Customer service• Selling and offering credit cards and deposit products

  • Cashier

    • Nov 2008 - Dec 2010

    • Operating the branch cashier performing deposits, transfers and payments for the costumers• Selling and offering credit cards • Treasury Assistant • ATM Operator - collecting deposits cash and feeding more cash for customers withdrawal

  • Bank Clerk

    • Aug 2008 - Oct 2008

    • First point of contact for the customers in the branch• Reception and customer service triage• Helping customers to use the ATM services

• 

  Universidade Metodista de São Paulo

  • São Paulo, Brazil

  • Public Relations Internship – Institutional Events Organiser

    • Mar 2007 - Jun 2008
    • São Paulo, Brazil

    I was part of the Institutional Events Sector of the Universidade Metodista de Sao Paulo. Our clients were all the faculties from the University and we provided event solutions as required. Some examples include the organization and coordination of congresses, seminars, markets, alumni events, lectures and forums.• Pre-Event: budget planning, marketing and communication, invitations, organizing catering, accommodation and transport requirements• During Event: managing all last-minute requests and ensuring the event went smoothly• Post Event: finalizing payments, budget review and feedback