Experience

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  Citizens Debt Relief

  • New York City Metropolitan Area

  • Customer Service Manager

    • Sep 2021 - Present
    • New York City Metropolitan Area

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  Freelance

  • Office Manager

    • Sep 2020 - Dec 2020

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  National Debt Relief, LLC

  • United States
  • Financial Services
  • 700 & Above Employee

  • Underwriter Manager

    • Feb 2017 - Aug 2019

    As the underwriting manager, I was primarily responsible for providing leadership, support, and guidance to the underwriting team. I ensured that the underwriting team complies with the goals, objectives, and standards of the organization in order to meet customer satisfaction and deadlines.

  • Underwriting Manager

    • Jul 2016 - Aug 2019

  • Underwriting Team Lead

    • Mar 2014 - Jan 2017

    Responsibilities:Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team-building activities

  • Customer Service Representative

    • Jul 2013 - Mar 2014

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  Aidells

  • NYC NY

  • Demo Event Specialist

    • Feb 2013 - Jul 2013
    • NYC NY

    Maintain knowledge of the products represented. Intercept, engage, interact, and sell product to the consumer in a positive manner. Communicate the features and benefits of the product. Prepare and serve food samples using small appliances and maintain a clean, sterile and safe work station using cleaning chemicals. Builds and maintains rapport with store personnel to effectively meet company and client objectives. Completes expense reports as per Company Policy and Prepares and submits all on-line requirements on the same day as Event execution

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  The Guidance Center

  • Youth Coordinator

    • Apr 2009 - Aug 2010

    Researched and developed programs for youth. Communicated with youth to determine their needs and interests. Recruited eligible youth for training services and marketing training services to community organizations. Identified and connected with community organizations youth centers, and other interested parties to recruit eligible youth. Ensured that all programs and activities are implemented according to relevant legislation, policies and procedures.

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  2005-2009 Institutional Investor

  • Sales Account Executive

    • May 2005 - Feb 2009

    Maintaining and developing relationships with existing and potential customers via meetings, telephone calls and emails; Negotiating the terms of an agreement and closing sales; along with negotiating variations in price, delivery and specifications with managers; Understanding of customers' businesses and requirements in relation to product; Negotiating and quoting promotional rates during sales process; Maintained 85% renewal rate for Group and Individual accounts

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  2003-2005 Institutional Investor

  • Customer Service Consultant

    • Oct 2003 - May 2005

    Defining the processes and benchmarks for delivery of services worldwide. Monitored interactions between customer service personnel and clients Identified key concepts that reinforced positive customer experiences; Tested and created documentation for new services, concepts, scripting, tools, and technologies with live customers

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  Thomson Media

  • Online Customer Service Supervisor

    • Jan 2000 - Jan 2003

    Supervised 10 Customer Service Representatives. Developed and maintained training manual for Online Customer Service department. Implemented and coordinating Internet site licenses for Thomson products. Assisted project manager and technology support team with creation of Thomson's websites, to ensure stability and usability.

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  Thomson Financial

  • Customer Service Rep

    • Oct 1996 - Oct 2000

    Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Worked with new customers in the development of new accounts and the implementation of new systems. Assisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and associates. Performed market research surveys on customer needs and requirements. Prepared weekly sales reports for the sales team and sales management. Generated repeat business through successful client follow-up