Experience

• 

  Algarithm Ingredients

  • Saskatoon, Saskatchewan, Canada

  • Senior Business Development Account Manager

    • Apr 2023 - Present
    • Saskatoon, Saskatchewan, Canada

    Existing account management Increasing sales revenue Obtaining and reporting accurate forecasts Ensuring customer satisfaction and delight with a high degree of customer experience focusSales Process Management Manage and input data in internal customer relationship management (CRM) software Following existing and developing new business processes Assist with the development and training of new sales and business development hires on processes,New business developmentDeveloped Sales processes for our Sales team, configured process into our CRM(Salesforce).Successfully implemented and trained the team and continued on-boarding processes and training materials.Successful in increasing sales, margins and developing opportunities. Developed Sales processes for our Sales team, configured process into our CRM.Successfully implemented and trained the team and continued on-boarding processes and training materials.

• 

  Bioriginal

  • Canada
  • Wellness and Fitness Services
  • 100 - 200 Employee

  • Channel Sales Manager - Private Label

    • Feb 2020 - Jan 2023

    Responsible for developing growth within the Private Label Industry covering North America, focused on Natural, Sports Nutrition, Pet and Lifestyle channels.Development of new products and product launches.Identify and create private label opportunities as well as complex multi-ingredient formulations in full turnkey and bulk formats.Built and maintained strategic relationships with key accounts and stakeholder from C-level, Product Development, Quality, and Buyers.Worked with companies such as Costco, Walmart, Loblaws, Kroger, Vitamin Shoppe, Perfect SportsIdentified prospects through research, qualification and cold calling.Conducted presentations through online and in person meetings.Captured opportunities, project management and key information in CRM (Salesforce).Found and launched products and deals ranging from $100k to $3M annually.Negotiated contracts, supply agreements, created and delivered proposals, budgeting, forecasting, for my channel.Successful in increasing sales, margins and developing opportunities.Developed Sales processes for our Sales team, configured process into our CRM.Successfully implemented and trained the team and continued on-boarding processes and training materials.

  • Director of Strategic Accounts and Customer Service & Demand Analyst Manager

    • Jul 2014 - Feb 2020

    Responsible for growing our Strategic Accounts and our existing customer base. Leading the team of Customer Service Reps to retain and grow our existing customer base.Overseeing and ensuring the adoption of standard operating procedures and metrics are reached.Work closely with Sales and Marketing teams to manage interdepartmental processes to ensure positive customer experience.Work closely with Planning and Product development to ensure that product deliveries meet customer expectations.Leading the Customer Service and Inside Sales team to retain and grow our existing customer base.Demand Analyst Manager is an added role and responsibility I have recently taken on in addition to my current role.Manage demand for the company between Marketing, Sales, Master Scheduler, Supply Chain, and strategic customers. Monitor and provide feedback on performance goals to the organization. Manage and alert demand and supply of need of actions.

• 

  TELUS Business Solutions

  • Saskatoon, SK

  • Manager Customer Service

    • Mar 1998 - Jul 2014
    • Saskatoon, SK

    Recruit, train and supervise 15+ team of technical customer service agents. Foster an environment in which customer receive high levels of service and employees are motivated to deliver top performance.Developed Internal & External training program which increased L2R results, lowring call volumes and increased call metrics.(FCR, ASA, SVL)Created Implementation Process - 7 steps bringing our Operations, Sales, Hardware and Software team together in collaboration and success.Built our Caribbean market for Pharmacy and Point of Sale stores moving from not only Retail Pharmacies, but to Gas Stations, Super markets and Automotive Distributors. Gained 50+ customer base and maintained Account Management.Employee Engagement and Recognition programs, received best in class on yearly employee engagement survey, minimal turnover.Attendance in Tradeshows, management of banners such as Pharmachoice, People's Drug Mart, Loblaw's and Super Thrifty's.Assisting and working with Development team on being leading edge in Pharmacy Management and Point of Sale software.