Experience

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  Building RESPECTFUL WORKPLACE CULTURES where everyone feels safe and included

  • Perth, Western Australia, Australia

  • Founder UPShift Solutions - Igniting RESPECTFUL WORKPLACE CULTURES

    • Dec 2021 - Present
    • Perth, Western Australia, Australia

    The New World of Respect: A Culture that fosters trust, inclusion and mutual respect. A Culture where everyone is seen, heard, understood, valued, acknowledged and appreciated. A Workplace that fosters wellbeing and everyone feels safe and included in 2024. Create your Respectful Workplace Culture through Respectful Relationships,integrity, responsibility, diversity, equity and inclusion, psychological safety, connection, empathy, compassion and TRUST.

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  Creating WE Institute

  • Virtual

  • Program Peer Group Facilitator Conversational Intelligence Global Certification 2019

    • Jan 2019 - Present
    • Virtual

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  Workplace Communication, Conversational Cultures of High TRUST & Safety - UPShift Solutions

  • Perth Western Australia

  • THE CULTURE CONVERSATION EXPERT - Building INCLUSIVE LEADERSHIP CULTURES - One Conversation at Time

    • Apr 2015 - Present
    • Perth Western Australia

    WHAT I DOMy focus is on building healthy, sustainable relationships and results.Enabling leaders and teams to navigate honest and inclusive conversations. Co-creating integrity-based, growth focused, values-driven, Respectful Workplace Cultures for transformational change.Supporting LEADERS to build TRUST and navigate difficult conversations Reducing disconnection, distrust, resistance and anxiety Supporting TEAMS to build alignment, authenticity and accountability on a firm foundation of integrity.Implementing potent performance conversations for results.Supporting ORGANISATIONS to build a HEALTHY HIGH TRUST and SAFETY CULTURECreating the space for inclusive relationships with honest conversations Robust Conversations - Customer Contact Conversations - Coaching Conversations - Consent Conversations - High Performance Conversations - Difficult Conversations - Honest Conversations - Courageous Conversations - Inclusive Conversations - Conversations for Corporate Culture - High TRUST Conversations - Contact Management (Conversations) - Credit Collection Conversations - Feedback Conversations - Difficult Customer Conversations - Healthy Conversations to promote Positive Mental Well Being - Respectful Conversations - Psychologically Safe Conversations.WHY? I'm passionate about building a world of positive mental well being and high performance through deeper trust and connection in the face of unprecedented change. Everything can be resolved with the right conversation.HOW? UNIQUE METHODOLOGY / CUSTOMISED OPTIONS: - Strategic Diagnostics and Consulting, - Facilitation - Speaking - Workshop Facilitation & Skills Development - One on One Coaching - Leadership & Team Group Coaching ProgramsYOU CAN FIND OUT MORE:✉ [email protected]☎ Australia +61 (0) 418 941 847 ✔ www.upshiftsolutions.com.au/contact

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  Telstra

  • Perth, Western Australia

  • National Sales Training Consultant I Founder of Corporate Training Consultancy

    • Feb 1987 - Jun 2007
    • Perth, Western Australia

    1992 – Perth, AustraliaFounded Corporate training consultancy - A registered training organisation (RTO), specialising in the delivery of Certificates in Customer Engagement; all facets of Quality Conversations and Customer Experience ... building relationships and results between hello and goodbye through quality conversations. WA provider of Telstra nationally standard Teleskills programs. Trained teams to win National Call & Contact Centre Awards.1987 – 1992 Perth, AustraliaResponsible for the delivery of Telstra's nationally standard Telephone Communication and Customer Experience Skills training programs. Trained both customers and Telstra staff nationally.- 1987 - New ZealandNational Training Manager Wella NZ