Experience

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  Botswana Savings Bank

  • Gaborone, South-East, Botswana

  • Direct Sales Agent

    • Jun 2020 - Jun 2021
    • Gaborone, South-East, Botswana

    Communicated with target audiences and managing customer relationshipsSet up payment plans for clients, explaing instalment, interest rates,insurance costsEnsured that loan applications are compliant with the banks policies and regulationsAssisted clients with loan applications and opening of accountsWorked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.Wrote reports outlining activities and sales.Monitored service after sale and implemented quick and effective problem resolutions.Identified new business opportunities through cold calling, networking, marketing and prospective database leads.Met existing customers to review current services and expand sales opportunities.Contributed to event marketing, sales and brand promotion.Contributed to company revenue by securing P,3,4000.00 in loan product sales.Worked independently with minimal supervision.

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  JB GROUP OF COMPANIES

  • Gaborone, South-East, Botswana

  • Marketing Assistant

    • Jun 2019 - Feb 2020
    • Gaborone, South-East, Botswana

    Development of marketing strategies for JB group of companiesProvided support for marketing events and exhibitions as requiredWrote copy for promotional material of the companyMonitored social media for customer comments both positive and negativeCreated engaging content for Pinterest, Facebook and Instagram.Input new data, updated old records and cross-checked information to keep marketing database up-to-date.Proofread marketing collateral ahead of printing to eliminate errors.Identified appropriate marketing channels and target customers for campaigns.Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.Wrote engaging and successful marketing, advertising and website copy.Created customized marketing materials to increase product awareness.Conducted thorough research to construct creative and fresh ideas.

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  Duma FM

  • Gaborone

  • Sales And Marketing Executive

    • Sep 2018 - May 2019
    • Gaborone

    Sold commercial airtime to different companiesCommunicated with target audiences and managing customer relationshipsCoordinated and participating in promotional activities and trade showsUsed networking, coldcalling and referrals to identify prospective accounts and generate new leads.Cultivated and maintained strategic alliances with key partners and vendors.Selected correct products based on customer needs, product specifications and applicable regulations.Built and cultivated long-term quality relationships with over 10 clients by addressing needs and providing superior customer service.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.Met existing customers to review current services and expand sales opportunities.Met with customers to discuss and ascertain needs, tailor solutions and close deals.Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.Developed and maintained strong working relationships with professionals within assigned territory.Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.Prepared and deliver customer sales quotes.Facilitated sale of radio airtime to customers.Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.Contributed to event marketing, sales and brand promotion.Developed value-added campaigns and executed technical solutions to streamline and improve marketing