Experience

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  Holland Sentinel

  • Holland, Michigan

  • Home Delivery Manager

    • Oct 2006 - Present
    • Holland, Michigan

    Managed 2 District Managers, Distribution team, and over 40 independent contractors Manage over 10,000 newspapers for Home Delivery, Wholesale, Schools and businesses and to ensure 100% on time delivery Review and resolved delivery complaint issues for customers on a daily basis Provide strategic direction to increase revenue and audienceEvaluate District Manager and independent contractor's performance Facilitate on promotion projectsAWARDS The Holland Sentinel (Hot Shot Award 2007, 2012, 2014)

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  4M Building Solutions

  • St. Louis, MO 63103

  • Account Manager

    • Sep 2004 - Mar 2006
    • St. Louis, MO 63103

    Managed Janitorial and maintenance services Managed 3 Supervisors and 60 hourly employeesEstablished and implemented work standard and work flow Developed and implemented account operating budget and ensured the department operates within budget Performed daily quality inspections and quarterly safety audit Ensured compliance with all regulatory agencies and environmental procedures were followed Established and maintained effective lines of communication with the client and facilities personnel to their needs and requirements as related to the facility management contract being satisfied Demonstrated and promoted company culture, value, and management philosophy

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  GCA Services Group

  • Cleveland, OH 44115

  • Account Manager

    • Apr 2003 - Feb 2004
    • Cleveland, OH 44115

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  Herman Miller

  • Zeeland, Michigan

  • Project Manager

    • Mar 1988 - Oct 2001
    • Zeeland, Michigan

    Trilogy application/System Developer/Product Configuration Model/Application Analyst/Product Engineer Trained Engineers in modified product request processes Developed a team of Engineer support associates Created training manual and developed quality manual Organized operations and engineering team to achieve four critical objectives: maintaining or exceeding Herman Miller quality standards, reduced custom product lead-time, increase product accuracy and product options to customers Led the trilogy Selling Chain Order Contract Application Led the Logia Configuration project team consisting of order management, AutoCAD,Pro-E, Scheduling, Purchasing, Customer Service, Product Engineering, LEAN manufacturing, Database, Information Technology and Industrial Engineering Collaborated with several teams to implement applications Participated on the corporate ISO9000 audit team and BAAN implementation teamAuthored numerous ISO9000 procedures in support of engineering operations Participated in regular ISO audits within Herman Miller manufacturing facilities and sales officesCertified ISO9000 Auditor TRAININGS Lessons in Leadership (Emotional Intelligence: The competitive advantage, Magatrend 2000, Megatrend Asia)Management problems of the technical person in the leadership roleBusiness communication skills How to manage multiple projects, meet deadlines and achieve objectives Training the trainer Participated in the Holland First Leadership program 1995Valuing Uniqueness workshop AWARDS Herman Miller, Inc. Outstanding Teamwork 1988(Stellar Project)Herman Miller, Inc. Idea Club member 1991, 1992, 1983Herman Miller, Inc. Outstanding team 1990

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  Superior properties Services LLC

  • Holland, Michigan

  • Facilities Operations Manager

    • Jul 1998 - Apr 2001
    • Holland, Michigan

    Managed Supervisors and hourly employees Generated sales to obtain new business contracts Performed account receivable and payable Managed leasing of commercial properties Managed the daily cleaning and maintenance operations for the West Shore Mall, industrial and commercial officesForecast monthly and yearly budgets Performed daily quality inspections and quarterly safety audit