Experience

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  Hantec Markets

  • London, England, United Kingdom

  • Head of Client Relations and Business Development PT

    • 2020 - Present
    • London, England, United Kingdom

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  CentralAr.com

  • Araçatuba e Região, Brasil

  • Customer Service Manager

    • 2015 - 2020
    • Araçatuba e Região, Brasil

    • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies. • Improved productivity by providing performance feedback for corrective action. • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement. • Oversaw warranty counseling process to manage expense controls. • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery. • Enhanced customer satisfaction ratings by resolving issues efficiently. • Effectively managed departmental expenses to stay within allocated budget. • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives. • Owned team productivity metrics. • Managed a team of 34 direct employees, including 2 junior managers, 4 supervisors, 2 specialist, 24 analysts and 2 trainees. • Hire, train, evaluate, or discharge staff or resolve personnel grievances • Elaborated departmental budget and P&L • Responsible for legal department

• 

  Creata

  • São Paulo e Região, Brasil

  • Sales Executive

    • 2012 - 2014
    • São Paulo e Região, Brasil

    ⁃ Elaborate sales strategy ⁃ Build and execute a prospect plan to conquer new clients ⁃ Manage internal projects throughout the processes to meet the clients needs ⁃ Negotiate with local and international suppliers and branches ⁃ Employed effective problem-solving techniques, increasing client satisfaction ratings. ⁃ Recognised and resolved compound problems affecting upper-level management and business initiatives. ⁃ Managed digital marketing initiatives in accordance with consumer targets and needs. ⁃ Analysed market trends in consumer industries to implement appropriate marketing and sales methods. ⁃ Protected top-priority accounts by employing effective sales and marketing techniques. ⁃ Created prospect rapport by approaching leads and cultivating strong business relationships through sales. ⁃ Delivered an exceptional level of service to each customer by listening to concerns and answering questions. ⁃ Performed initial client assessment and analysis to begin research process.

• 

  Corner Ind e Com de Artigos Esportivos

  • Sales and Marketing Manager

    • 2010 - 2012

    ⁃ Employed effective problem-solving techniques, increasing client satisfaction ratings. ⁃ Managed digital marketing initiatives in accordance with consumer targets and needs. ⁃ Analysed market trends in consumer industries to implement appropriate marketing and sales methods. ⁃ Performed initial client assessment and analysis to begin research process. ⁃ Cultivated and deepened partnerships with businesses, media firms and C-level executives. ⁃ Led design and project teams with big-picture view of business and client requirements. ⁃ Directed development and implementation of business and product marketing campaigns. ⁃ Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns. ⁃ Built and strengthened strategic relationships with vendors, advertising agencies and leading retail partners. ⁃ Considered business demands and customer preferences when developing pricing structures and marketing plans. ⁃ Developed insights on marketing campaigns to assess performance against goals. ⁃ Mentored and trained staff to drive productive goal setting and alignment while achieving e-commerce sales objectives. ⁃ Generated revenue by executing complete sales cycle processes. ⁃ Managed a team of 31 employees, including 25 sales representatives, 2 divisional managers, 1 art director and 3 assistants.

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  MeadWestvaco

  • Sales executive

    • 2006 - 2010

    ⁃ Managed customers accounts internally and externally. ⁃ Executed and monitoring all process that is relative to the sales performance from prospecting for new customers, production, to delivery of the product. ⁃ Participated in the company's annual strategic planning. ⁃ Identified, established and maintained a network of contacts, providing support and ensuring relationships are managed professionally in order to develop profitable and growing business ⁃ Builded strategic relationships with key accounts and raise company profile generally to deliver increased business opportunities. ⁃ Maintained a detailed knowledge of market and competitive position. ⁃ Executed regular personal visits to customers, partners and collaborators. ⁃ Planning and preparing presentations. ⁃ Conducts problems solving and troubleshooting. ⁃ Analysed market trends in consumer industries to implement appropriate marketing and sales methods. ⁃ Performed initial client assessment and analysis to begin research process.

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  Santander

  • São Paulo

  • Operational Manager

    • 2000 - 2006
    • São Paulo

    ⁃ Responsible for branch structure, operations, budget, developing and imaging. ⁃ Co-responsible for entire financial and credit transactions of the branch. ⁃ Keep staff fully trained and motivated. ⁃ Ensured a high standard of customer service. ⁃ Managed a team of 17 direct employees, including 2 coordinators, 8 cashiers, 4 assistants and 3 trainees. ⁃ Comply with company policies and procedures. ⁃ Elaborated daily reports to head office.